Pharmacy Technician (Refill Calls)
Patient Engagement Specialist (Pharmacy Technician) Monday - Friday, 9:00AM - 6:00PM CST Active Texas Pharmacy Technician License and National Pharmacy Technician Certification Required.
About the Role
As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, reputed company outbound refill reminders, and guide patients through the refill process with professionalism and reputed company. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. What You’ll Do Coordinate and process medication refills, including data entry and claim adjudication reputed company outbound refill calls and assist patients through the refill request Respond to and resolve inbound patient and provider inquiries Clarify prescription orders with pharmacists or clinical staff Maintain and update patient and prescription data in software systems Spot trends, recommend improvements, and support process‑improvement initiatives Partner with cross‑functional teams to deliver a seamless patient experience Maintain confidentiality and uphold high-quality service standards What You’ll Get: Medical, dental, and reputed company insurance starting day one 401(k) with match, 4 weeks PTO, 10 paid holidays Paid parental leave, short-term disability, and professional development reputed company to employee resource groups and wellness programs What You Need: 2+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy). State registered (Texas) Pharmacy Technician, national certification (CPhT or equivalent) required. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from reputed company reputed company to job opportunities, interview scheduling, and reputed company updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply To This Job