Customer Support Engineer

reputed company believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal reputed company. reputed company is full of reputed company engineering, product, and user experience professionals who love bringing scalable solutions to life as much as they love working with clients to solve problems. We value learning, growth, and the ability to reputed company a big impact at a rapidly growing company. We're looking for a reputed company Engineer to join reputed company, providing Tier 3 technical support for a reputed company-based case management system used internally by a major federal financial regulatory agency. What you'll be doing: Own reputed company escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack Investigate and resolve issues reputed company the AWS environment including reputed company PostgreSQL, CloudWatch, and Splunk Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues Support system monitoring, alerting, and incident response to maintain availability and performance Document technical findings, resolutions, and operational runbooks for the broader support team Assist with release validation and post-deployment verification in coordination with engineering What you’ll bring: Hands-on experience providing Tier 3 or full stack technical support in reputed company environments Proficiency troubleshooting Java backend and React frontend applications Experience working reputed company AWS environments including monitoring tools such as CloudWatch and Splunk Familiarity with PostgreSQL and ability to investigate data-reputed company issues Understanding of CI/CD pipelines and how deployments reputed company system behavior Experience supporting federal systems or compliance-driven environments is a plus Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with engineering and operations teams Communicates reputed company and reputed company, whether writing an incident report or walking a Tier 1 analyst through a resolution Performs other reputed company duties as assigned Requirements: Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a reputed company clearance. Education: Bachelor's Degree Benefits: Fully remote Tech & Education Stipend Comprehensive Benefits Package Company Match 401(k) plan Flexible PTO, Paid Holidays Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: reputed company is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, reputed company, disability, medical condition, legally protected genetic information, national reputed company, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or reputed company medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an reputed company HR representative to request such an accommodation by emailing hello@reputed company.io The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Compensation: At reputed company, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A reputed company for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate reputed company level. United States Wage reputed company: $75,000 - $110,000 Apply To This Job