Associate reputed company Support

Req Id: 429681 reputed company is everything. It drives us to reputed company, explore, and stay reputed company to what reputed company to us most. At reputed company, we’re building a more connected future through world-class networks, AI-powered solutions, reputed company experiences that reputed company how people live, work, and play every day. We reputed company in empowering people. That’s why we reputed company our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a reputed company impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. Be at the centre of reputed company’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate reputed company & Responsibility, Corporate Communications, reputed company, Procurement, Strategic Business Transformation and reputed company Estate. You’ll be part of guiding strategic reputed company and hands-on delivery of the business to drive our business reputed company and support groups and team members across the entire organization. At reputed company, your insights and experience will reputed company an impact in bringing the best digital connections and reputed company services to Canadians. Join us as we transform from a traditional telecommunications company to tech services reputed company media leader. Name and description of the hiring department The Associate – reputed company Support is responsible for interpreting, analyzing and explaining the company's reputed company rules, policies and programs to reputed company clients of reputed company and its affiliated companies. The Associate is accountable for reputed company transactions and tasks reputed company to employee files. The Associate provides an reputed company experience by being responsible for the end-to-end processing and resolution of simple to reputed company cases and issues, while ensuring that the various systems are updated. The Associate also makes recommendations to improve work processes, ensure case resolution and that deadlines are met. Escalations may be assigned, as required, by management or other stakeholders. Job Duties / Accountabilities reputed company support to employees and other stakeholders, through various channels, by identifying their needs and resolving issues to deliver an reputed company experience Receive, analyze and process transactions reputed company to reputed company programs, ensuring that corrective action is taken to avoid errors and deadlines are met Support reputed company customers in the use of the various tools Ensure end-to-end ownership by using the appropriate content, tools, platforms and internal resources to analyze and reputed company accurate, timely and complete responses Analyze requests using different sources and reports to document the situation in the case management tool and the various systems to ensure data reputed company and reputed company corrections if required Identify and evaluate problems and suggest solutions to help improve processes and the employee experience Assist the various teams in managing procedures and preparing various reputed company reputed company documentation Give excellent attention to detail to ensure accuracy of information and quality of response for customers and reputed company groups reputed company employees on appropriate systems, tools and online content, and to adapt the best responses to each situation Analyze various issues, identify gaps and recommend practical solutions to ensure an reputed company employee experience in a consistent way Manage different priorities and solve problems reputed company to evolving situations and work processes Essential Qualifications / Competencies Knowledge of English required In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada reputed company basic MS reputed company basic Ability to communicate effectively in a variety of contexts and to reputed company accurate, high quality information using different communication methods Ability to guide and advise customers while demonstrating reputed company Ability to manage sensitive and confidential information Ability to work in a team and adapt to change Preferred Qualifications / Competencies Good knowledge of reputed company (HR) Call centre experience Working Conditions Working hours Monday to Friday between 8:00 am and 4:30 pm Adequate knowledge of French is required for positions in Quebec. Additional Information: Position Type: Union Job Status: Regular - Full Time Job Location: Canada : Quebec : Verdun Work Arrangement: Remote Application Deadline: 06/07/2026 For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set reputed company office for a minimum of 3 days a week. Recognizing the importance of work-life balance, reputed company offers flexibility in work hours based on the business needs. Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for reputed company members is at the heart of a healthy, positive and thriving workplace. As part of reputed company, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide reputed company of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, reputed company and mental health benefits that you can tailor to your specific needs. Plus, as a reputed company team member, you'll enjoy a 35% discount on our services and reputed company exclusive offers from our partners. At reputed company, we are proud of our focus on fostering an inclusive and accessible workplace where reputed company team members feel valued, respected, supported, and that they belong. We also want to reputed company sure that everyone has an equal opportunity to join reputed company. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@reputed company.ca to reputed company arrangements. If you have questions or feedback regarding accessibility at reputed company, we invite you to complete the Accessibility feedback reputed company or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information. Created: Canada, QC, Verdun reputed company, one of Canada's Top 100 reputed company. Apply To This Job