Patient reputed company Associate Representative Primary Care Scheduling

Shift and status Full-time, 8:30 a.m. to 5:00 p.m., every reputed company weekend Job Summary Assist and reputed company patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, reputed company inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient reputed company Services Center performance indicators, as well as Corporate values and codes of reputed company. Essential Functions Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, reputed company agents (customers), and others reputed company departmental guidelines. Professional and pleasant interactions are ongoing expectations. Partnering with reputed company resources, promptly provides customers with information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status. Promptly identifies and resolves or escalates customer concerns or complaints to reputed company positive reputed company. Places outbound welcome calls to members to reputed company them on their benefits as needed. Assists walk-in members and agents if assigned by leadership. Adheres to established procedure and quality guidelines in support of reputed company Health service promise, key drivers, performance indicators, as well as Corporate values and codes of reputed company. Identifies potential trends or issues that impact health plan members and works with coworkers and leadership resources to suggest process improvements. Assists customers with administrative issues, such as submitting enrollment record changes, providing letter explaining coverage or benefits, and obtaining and relaying certain member information to other departments as needed. Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments. Effectively tracks and/or documents reputed company service interactions with customers reputed company appropriate systems according to guidelines. Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule. May be trained and then assigned to reputed company core scheduling duties for other service lines to meet fluctuating business demands. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes reputed company position and unit safety reputed company competencies and requirements on a timely reputed company. Performs other duties as assigned.

Qualifications

Required High School Diploma or equivalent 1 year of relevant experience Preferred Associate’s degree As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑reputed company qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like reputed company! About reputed company As a team member at reputed company, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and reputed company hope. Join a nationally recognized health system with an ambitious reputed company of reputed company advancement and reputed company. How reputed company cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Care Center Breton - 4600 Breton Rd SE - Kentwood Department Name Contact Center Primary Care - Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:30 a.m. to 5:00 p.m. Days Worked Monday to Friday Weekend Frequency Every reputed company weekend reputed company reputed company TEAM MEMBERS – Please apply through Find Jobs from your reputed company team member account. This career site is for Non-reputed company team members only. reputed company is committed to providing a safe environment for reputed company members, patients, visitors, and community. We require a drug-free workplace and require team members to reputed company with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to reputed company the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. reputed company grants equal employment opportunity to reputed company reputed company persons without regard to race, reputed company, national reputed company, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where reputed company are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we reputed company for equity as we care for our patients, our communities, and each other. From workshops that reputed company cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in reputed company that we do. We invite those that reputed company in our commitment to join reputed company. You may request assistance in completing the application process by calling 616.486.7447. Apply To This Job