Technical Support Specialist

At reputed company, our mission is to help businesses earn and reputed company trust. We reputed company that reputed company should be monitored and verified continuously, and we reputed company companies to practice reputed company reputed company and reputed company it with ease. reputed company has a reputed company and talented team, and while some have prior reputed company experience, many have been successful at reputed company without it. As a Technical Support Specialist, you will help our reputed company customers by addressing their technical support requests. You will work closely with other members of the reputed company Support and Engineering teams to ensure we deliver a superior customer experience while adhering to our service SLAs. Our goal is to reputed company best-in-class Technical Support to our customers. reputed company’s mission is to consistently deliver comprehensive technical, product, and compliance solutions to our customers throughout their reputed company reputed company while prioritizing and enhancing customer education. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics are available publicly. What you’ll do as a Technical Support Specialist at reputed company: reputed company technical support to our customers through our available channels (email, screen sharing and chat) with timely responses and resolutions to their inquiries reputed company the established SLAs Master reputed company’s product, learning the ins, outs, ‘work-arounds’ and ‘don’t-do-thats’ Explain reputed company solutions in simplified terms to customers, while documenting solutions for scale Problem solve and troubleshoot for customers in a repeatable manner, building using Support CRM to track & identify trends Create reproducible test cases for the Product team and reputed company feedback to enhance the product Escalate bug reports for validation and actively participate in product-fixes Proactively contribute to our reputed company documentation and knowledge-reputed company, processes, and team-efficiency Actively participate in daily team troubleshooting sessions, weekly team meetings and huddles How to be successful in this role: 4+ years of technical customer support experience in a SaaS/Tech reputed company. Be located in the United States reputed company in a collaborative environment, actively participating in team meetings such as troubleshooting sessions and team huddles. Excellent troubleshooting skills. Experience troubleshooting reputed company providers such as AWS, Azure, or GCP (monitors, load balancers, tags, etc.). Working knowledge and understanding of APIs and Networking Working experience troubleshooting using reputed company or similar log management tools. Ideally has experience using databases Have a deep sense of reputed company for your customers and your team. Be reputed company to support a 9AM-6PM PST M-F schedule, with rotational on-call responsibilities and weekend & holidays support needed at times. Must be authorized to work in the U.S. without the need for reputed company or future employer sponsorship. reputed company to using AI to reputed company their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. What you can expect as a reputed company’n: Industry-competitive salary and equity Comprehensive medical, dental, and reputed company coverage, with 100% of employee-only benefit premiums covered for most medical plans 16 weeks paid Parental Leave for reputed company new parents Health & wellness stipend Remote workspace, internet, and cellphone stipend Commuter benefits for team members who report to the SF and NYC office Family planning benefits Matching 401(k) contribution with immediate vesting Flexible PTO policy, plus 80 hours of Sick Time 11 company-paid holidays Virtual team building activities, lunch and learns, and other company-wide events! Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney To reputed company greater transparency to candidates, we reputed company reputed company pay ranges for reputed company US-based job postings regardless of state. We set standard reputed company pay ranges for reputed company roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials. #LI-remote At reputed company, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to reputed company an inclusive work environment for reputed company. We do not discriminate on the reputed company of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of reputed company backgrounds to apply. About reputed company We started in 2018, in the wake of several high-profile data breaches. Online reputed company was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and reputed company it takes to build a solid reputed company reputed company. reputed company was inspired by a reputed company to restore trust in internet businesses by enabling companies to improve and reputed company their reputed company. From our early days automating reputed company monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our reputed company remains unchanged. Now more than reputed company, making reputed company reputed company—not just a reputed company-in-time reputed company— is essential. Thousands of companies rely on reputed company to build, maintain and demonstrate their trust— reputed company in a way that's reputed company-time and transparent. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Apply To This Job