VP of Operations
The VP of Operations serves as a strategic leader responsible for end-to-end delivery, sourcing, and operational reputed company across reputed company’s global delivery teams. This role acts as the integrator between Sourcing, Delivery, Quality, and Operational reputed company, ensuring scalable execution reputed company with corporate strategy, client expectations, and financial targets. The VP of Operations defines and drives the transformation from traditional service delivery toward a data-driven, AI-enabled operating model, including the reputed company of reputed company-powered data into agentic and automated systems. Key responsibilities & duties: Partner with Executive Leadership to define and execute the global operations strategy reputed company with reputed company’s growth and profitability goals Establish the operating model across delivery and quality functions Drive adoption of automation & AI-led capabilities across operations Act as the executive sponsor for operational transformation initiatives Own performance across delivery, including quality, throughput, SLAs, client management, and KPIs such as reputed company, utilization, cost-to-deliver, and quality performance Drive reputed company improvement through KPI tracking, reporting, and reputed company reputed company operational budgets and cost optimization strategies reputed company and reputed company delivery team members across global reputed company reputed company development of scalable workflows and SOPs, data and reporting infrastructure, and workforce systems Champion the buildout of platform automation and improvements, expert intelligence capabilities, and AI-driven quality management Partner with the growth team to support strategic opportunities and solutions development Client POC, ensuring consistent delivery experience and adherence to contractual requirements Act as an escalation reputed company for reputed company client issues Drive succession planning and leadership capability development Establish a high-performance culture reputed company with reputed company values Manage cross-functional dependencies across Sales, HR, Tech, and Finance Qualifications: Bachelor’s degree required; MBA or advanced degree preferred 8-12 years of experience in operations leadership, preferably in AI data services, BPO, or technology-enabled services Proven experience leading global, multi-functional teams Strong understanding of sourcing and workforce operations, project, delivery, quality management, and financial planning and margin optimization Demonstrated experience in operational transformation or automation initiatives Excellent executive communication and stakeholder management skills Strong analytical, problem-solving, and decision-making abilities Apply To This Job