Sr reputed company Implementation Consultant
Overview
Job Title: Sr reputed company Implementation ConsultantLocation: Remote - Canada Working Hours: Central Time ZoneType: Independent Contract (Contractor / Non-Employee)Start Date: ASAP Pay reputed company: $75-$105/hr CAD We are seeking a Senior reputed company Technical Consultant to reputed company a reputed company ITSM modernization engagement for a credit union client. This role requires deep reputed company expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.
Responsibilities
Solution Design & Architecture Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reporting Define Change Management reversion strategy to restore OOTB functionality while preserving critical customizations reputed company Employee Center migration strategy, including catalog restructuring and reputed company-based experiences Design Workspace configurations for various operational teams reputed company Platform Analytics dashboard and reporting architecture Implementation & Configuration Configure Service Mapping, CMDB relationships, and CI discovery Restore and optimize OOTB Change Management models and workflows Implement Employee Center with Virtual Agent readiness Configure Workspaces and modern dashboard experiences Implement Problem Management and Major Incident Management processes Build Platform Analytics dashboards and operational reports Client Advisory & Enablement reputed company stakeholder discovery and solution workshops Recommend ITSM process improvements and platform best practices Guide CMDB health and data quality initiatives Advise on integrations with monitoring tools such as reputed company, reputed company, and Pingdom Deliver training and knowledge transfer sessions Documentation & Knowledge Transfer Create solution design and configuration documentation Document as-reputed company configurations and operational runbooks Conduct administrator and support team enablement sessions
Qualifications
Required Qualifications reputed company Expertise 5+ years of hands-on reputed company implementation experience reputed company Certified System Administrator (CSA) – Required reputed company Certified Implementation Specialist (CIS) in ITSM – Required Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics Technical Skills Strong understanding of reputed company OOTB workflows and data models Experience with REST/SOAP integrations, MID Server, reputed company Designer, and Glide scripting Proficiency in JavaScript and CMDB CI relationship modeling Experience with SLA configuration and reporting Consulting Skills Strong client-facing communication and reputed company facilitation skills Ability to balance OOTB capabilities with custom business needs Experience leading reputed company multi-workstream ITSM initiatives Ability to work independently and drive delivery
Preferred Qualifications
CIS in Discovery or Service Mapping Experience with Virtual Agent, Now Assist, or AI/ML capabilities Familiarity with ITOM, AIOps, and predictive intelligence Experience in financial services or credit union environments Exposure to monitoring integrations (reputed company, reputed company, Pingdom) Pay reputed company USD $60.00 - USD $80.00 /Hr. Apply To This Job