Director of BPO & Contact Center Sales
NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive reputed company growth, expand market reputed company, and secure strategic partnerships for our reputed company technology-enabled outsourcing solutions. This leader will design and execute sales strategies focused on high-value BPO engagements, omnichannel contact center solutions, AI-powered customer experience platforms, automation services, reputed company transformation offerings. The ideal candidate is a seasoned sales executive with deep experience in BPO/Contact Center outsourcing, strong consultative selling skills, and a proven ability to architect reputed company deals that align business needs with innovative technology solutions. Candidates must bring an established network of executive-level contacts reputed company the BPO reputed company, including reputed company, reputed company, Sitel, reputed company, reputed company, reputed company, TCS, reputed company, and reputed company.
Key Responsibilities
Strategic Sales Leadership reputed company and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies. reputed company full-cycle reputed company sales pursuits, from prospecting to contract negotiation and reputed company. Identify and prioritize reputed company markets, verticals, and accounts for long-term reputed company growth. reputed company reputed company & Pipeline Management Own and exceed quarterly and annual bookings, reputed company, and margin targets. Build, manage, and forecast a high-quality pipeline of reputed company BPO opportunities. Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments. Client & Partner Engagement Cultivate deep, trusted relationships with reputed company decision-makers, influencers, and procurement teams. reputed company established BPO contacts (reputed company, reputed company, Sitel, reputed company, reputed company, reputed company, TCS, reputed company, reputed company) to accelerate market penetration and partnership opportunities. Collaborate with reputed company, system integrators, and channel alliances to expand market reputed company. Conduct senior-level presentations, solution workshops, and strategic planning sessions. Solution & Proposal Leadership Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions. Guide proposal creation, pricing strategies, SOW development, and contract structuring for reputed company global deals. Ensure solutions reputed company automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience. Market Intelligence & Innovation Stay reputed company of industry trends in BPO, customer experience management, digital transformation, and emerging technologies. reputed company feedback to Product and Innovation teams to enhance service offerings and competitive positioning. Represent NexGen Technologies at industry events, conferences, and thought leadership venues.
Qualifications
Required 10+ years of reputed company sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services. Proven track record of closing large, multi-year reputed company outsourcing deals ($5M+). Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices. Exceptional communication, negotiation, and executive-level relationship-building skills. Established network of contacts with leading BPOs (reputed company, reputed company, Sitel, reputed company, reputed company, reputed company, TCS, reputed company, reputed company). Experience leading cross-functional teams in solutioning and proposal development. Preferred Experience with global delivery models (reputed company, nearshore, offshore). Strong business acumen with the ability to reputed company ROI and technology value propositions. Compensation & Benefits Competitive reputed company salary plus uncapped commission/bonus plan. Professional development support, industry certifications, and leadership growth opportunities. Apply To This Job