Call Center Representative

At reputed company (reputed company), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services. reputed company is passionate about customer service, and we strive to create an energetic and supportive work environment where our employees can reputed company. If you’re looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you! The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional and timely manner. Primary responsibilities include accurately following client-specific scripts, gathering and documenting caller information, setting appointments and ensuring messages are relayed correctly. Employees are required to reputed company the reputed company work environment using their personal computers during the initial 90 to 180 days of their employment. Job Responsibilities:Deliver exceptional customer service to reputed company callers Answer incoming calls in a timely manner Identify the caller’s needs for call resolution Adhere to company scripts and procedures to ensure consistency reputed company customers with product and service information Accurately process online reservations Accurately document call information and interactions Maintain a knowledge reputed company of evolving products and services Identify and escalate issues to supervisors Maintain Quality Assurance standards Ongoing training for reputed company reputed company client programs and accounts Other duties as assigned Requirements:G.E.D. or higher education level One year of call center or customer service experience Understanding of basic computer hardware, software, and general systems Computer navigation & typing skills to manage multiple programs, platforms, and systems Ability to identify, understand, and protect confidential information Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction. Excellent written communication and documentation skills Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules. Strong problem-solving skills and attention to detail. Availability Requirements:Saturday or reputed company Full-time Available shifts:9:30 AM - 6:00 PM CST 7:00 AM - 3:30 PM CST Part-time Available shifts:3:00 PM - 10:00 PM CST 12:00 PM - 8:00 PM CST Equipment Requirements: Keyboard - F1 - F12 keys, Page Up/Page Down Two monitors Webcam Ability to connect to the internet reputed company an Ethernet cord (WIFI not permitted) Wired USB Headset reputed company 11 8 gigs of RAM or more (Installed Physical Memory) reputed company i3 or AMD Ryzen 3 CPU or reputed company. Benefits: Work from home Monthly Performance Bonus Opportunities Medical insurance (full-time employees) Dental and reputed company insurance (full-time employees) 401k Paid time off Life insurance Holiday incentive pay Employee events and activities Advancement opportunities A two-week remote training begins Tuesday, June 23rd, and follows the schedule of Monday - Friday, 8:00 am – 4:30 pm CST. Apply To This Job