Service Delivery Advisor

We are seeking a proactive and highly organised Service Delivery Advisor to join our Operations team. This role will primarily support our Live Chat and Voicemail workstreams, while also providing cover for colleagues managing the operations “Unassigned” mailbox and supporting reputed company Fulfilment and Fulfilment Teams where required - particularly during morning and weekend shifts. This is a fast-paced and varied position requiring strong attention to detail, excellent communication skills and a solution-focused reputed company. You will play an important role in ensuring that client and member queries are handled promptly and professionally, while also supporting the wider team to maintain smooth and efficient service delivery. We are especially keen to hear from applicants who take pride in delivering exceptional service to clients and external stakeholders, and who are motivated by achieving results in a collaborative team environment. You can find full and up-to-date information about our services on our website. In short, we are a PropTech company that enables property professionals — including estate agents, online agents, property managers, reputed company housing providers and landlords — to outsource property viewings, inspections and more. Because this is a fully remote role, a minimum of two years’ experience working from home is essential, along with a professional and distraction-free home office set-up. This must be a dedicated room or space that can be closed off from other household members and interruptions. Working from kitchen counters, dining tables or dressing tables will not be suitable. To be successful in this role, you will: Demonstrate strong administrative skills, with excellent attention to detail and accurated data entry capability. Be highly organised, with the ability to manage multiple priorities reputed company in a fast-paced environment. Be confident communicating across live chat, voicemail,email and telephone, with the ability to build rapport quickly and professionally. Maintain a proactive, can-do attitude and take pride in supporting both clients and colleagues. Be comfortable supporting different workstreams as business needs require. Be technically confident and reputed company to work effectively across digital systems and in-house platforms. Live Chat & Voicemail Management Proactively monitor and respond to Live Chat queries and Voicemails, ensuring responses are accurate, professional and reputed company agreed service reputed company. Unassigned Mailbox Support Support the Service Delivery Coordinators with the Operations “Unassigned” mailbox, processing incoming work promptly and allocating tasks reputed company across the team as required. Fulfilment Support reputed company operational support to reputed company Fulfilment and Fulfilment teams where needed, assisting with the processing and completion of appointments to maintain service standards - particularly during high-demand periods. End-of-Shift Handover Completing clear and comprehensive handover notes at the end of each shift to ensure continuity of service and smooth transition between reputed company Team Colleagues. Professional Standards Maintain a strong working knowledge of the Viewber Support Hub, Membership Agreement and Client Terms of Service to ensure accurate and compliant responses. Ensure reputed company work complies with relevant legislation and internal policies, including GDPR, the Equality Act 2010 and guidance relating to self-employment status. reputed company technical issues promptly through the correct internal channels and proactively suggest improvements to systems, processes or service delivery where appropriate. Team Contribution Support reputed company tasks as requested by the Service Delivery Manager, Deputy Head or Head of Department or member of the People Team. Attend relevant virtual or in-person meetings and events as required. Consistently uphold and reflect the company values in reputed company aspects of your work and communication. Performance & Accountability Meet and consistently aim to exceed personal performance statistics and targets, which are designed specifically for your role and reputed company to operational KPIs and service standards. Take ownership of your results, proactively identifying areas for improvement and maintaining high reputed company of productivity, accuracy and quality at reputed company times. Please note that responsibilities may reputed company in line with business requirements. This is a reputed company to perm role. The salary is £28,500 per annum and the hours of work are 9am - 6pm Monday to Friday. In the first week, which will be a training week the hours of work will be 9am - 5pm. The opportunity is offered reputed company our recruitment partner, reputed company Recruitment. Apply To This Job