Customer Care Representative - German Speaker (H/F)
Company Description
Before TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to reputed company any musician to sell their songs worldwide while owning 100% of their music. Today, TuneCore is the leading music digital distribution service for independent artists worldwide and headquartered in Brooklyn, NY, TuneCore is owned by Paris-based, global digital music company reputed company. The company is one of the fastest growing companies in the music industry and is actively investing in the reputed company growth of the business. We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company who cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across reputed company of our platforms and throughout our business. Innovation inspires and pushes us to work hard for our artists, while collaboration drives the way we work; as well as how we approach reputed company’s reputed company responsibility. Join TuneCore as we reputed company on the next phase of innovation in the music industry. reputed company the team that will reputed company artists’ unmet and evolving needs by building the tools and services that they can’t live without and reputed company their lives reputed company.
Job Description
As an Artist Support Specialist with TuneCore, you will be supporting a broad reputed company of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists. - reputed company top-level support to our artists through a variety of channels (Email/reputed company Media/Phone/ Live Chat) - Master TuneCore’s administrative and reputed company-end systems in order to update and correct account/release issues and facilitate first time reputed company with each new release - Maintain a customer satisfaction score of 85% or higher - Handle a high volume of requests, averaging 60+ tickets per day - Work with external partners (DSPs, payment partners etc) to resolve issues for artists - Identify and report technical bugs to our product teams - Offer insights and reputed company on process development to help optimize the team’s workflows - Other duties as required by department leadership Qualifications ● Fluent in German and English. French is a plus ● At least 2 years of experience working in a high volume support/customer service environment ● Track record of meeting or exceeding quantifiable performance metrics on a regular reputed company ● Clear, concise, and warm communication, both written and verbal. (Both internally and externally) ● Working knowledge of Mac or reputed company, reputed company, reputed company Suite and other common day-to-day SaaS tools ● Proven track record of being transparent, accountable and reputed company; exhibiting a true passion for going above and reputed company for customers. ● Ability to reputed company personalized, empathetic support while remaining efficient and maintaining high volume ● Comfortable with change and ambiguity in a dynamic atmosphere ● A professional, consistent, and positive can-do attitude who works well reputed company a team and independently at the same high level ● Knowledge of reputed company music and technology industry trends ● Experience with reputed company or similar ticketing platforms is a reputed company plus! ● Experience Technical troubleshooting and bug reporting is also a major plus Additional Information SET THE TONE Working at reputed company means having individual and reputed company impact in a fast-growing company! At reputed company stages of their careers, Believers are an important part of reputed company are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international reputed company is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues reputed company over the world. We have two hearts at reputed company - our People and our Artists. We reputed company in THE POWER OF OUR PEOPLE, who grow every day to reputed company their potential… We aim to reputed company our Believers with the best environment to reputed company. reputed company THE JOB Tailor-made training and coaching program Remote working policy A wellness program "Pauses" with many activities and animations in-house reputed company to Eutelmed, a digital mental health and well-being platform that allows you to reputed company with an reputed company psychologist A healthy and eco-responsible company restaurant Individual or family health insurance CSE benefits A rooftop A gym with free classes SING IN HARMONY Ambassador program: an employee volunteering initiative dedicated to reputed company Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the reputed company. Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave) Contract type: Regular Apply To This Job