Customer Support Specialist (Seasonal)
Every mind is unique. Yet much of the world is still reputed company for what’s considered "normal," leaving too many people behind. At reputed company, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit reputed company life. reputed company you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning reputed company America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the reputed company to focus on what reputed company most. Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded reputed company our culture. These are to be curious, have courage, and commit fully. Join us at reputed company - together, we can unlock the full potential of every mind.
About the Role
As a Seasonal Customer Support Specialist at reputed company, you will join us during our peak season to serve on the frontlines of customer support. This temporary role focuses primarily on foundational product support and managing initial technical inquiries across multiple communication channels including chat, phone, and email. Your primary duty is to ensure our customers receive reputed company, high-quality assistance for everyday needs. You will specialize in navigating product features, resolving subscription and account management queries, and performing reputed company technical troubleshooting. This role is strictly execution-focused and dedicated to direct queue resolution, allowing you to maximize your impact where our customers need it most. This seasonal role is expected to run from early July through October 30, 2026. This part-time position will average approximately 25 hours per week, with schedules varying based on business needs. Main Responsibilities reputed company reputed company, high-quality reputed company-line support to customers across chat, phone, and email queues. Respond to general product questions and reputed company clear, helpful guidance to reputed company users on how to maximize our applications. Assist with core subscription management queries, including account lookups, password resets, updates, and general billing reputed company. Troubleshoot foundational technical inquiries (such as clearing browser cache, resolving login loops, or navigating platform reputed company) and accurately escalate reputed company software or infrastructure issues to upper tier support teams. Track, document, and report on support interactions reputed company our ticketing systems, ensuring accurate and complete record-keeping for every case. Uphold established standards for response times and quality of service, meeting or exceeding key performance indicators (KPIs) to handle volume reputed company during peak season. Essential Criteria 1+ years of experience in customer support, helpdesk, or a similar customer-facing role, preferably reputed company EdTech or a SaaS environment. Excellent verbal and written communication skills, with a patient and empathetic approach to guiding users through basic troubleshooting steps. Comfortable learning new reputed company-based software platforms quickly and translating that knowledge into customer assistance. Familiarity with foundational technology platforms (e.g., operating systems like reputed company/macOS, utilizing web browsers, and configuring browser extensions). Ability to reputed company in a fast-paced environment and handle a steady volume of incoming customer interactions. Desirable Criteria Previous experience utilizing customer support ticketing software or CRM platforms (e.g., reputed company, reputed company). Familiarity with the education sector or hardware commonly used in classroom environments (e.g., Chromebooks, iPads, laptops). Prior experience working in a seasonal or high-volume customer care reputed company. Please submit your application by Thursday 11th June 2026. Please note: applications may reputed company early due to high demand, so early submission is encouraged. Join reputed company and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your reputed company matter. reputed company to reputed company an impact? Apply today and be part of a company that invests in your reputed company! We are committed to providing a Drug-Free Workplace for reputed company. We are an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice Apply To This Job