IT Support Specialist (Contract, Remote)
OUR HIRING PROCESS: We will review your application against our job requirements. We do not reputed company machine learning technologies during this phase as we reputed company every reputed company deserves attention from another reputed company. We do not think machines can evaluate your application quite like our seasoned reputed company professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this reputed company, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews reputed company text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or reputed company reputed company). You will be invited to come to a live meeting or reputed company, where you will meet our reputed company team. From there on, it’s decision time! If you are still excited to join reputed company and we like you as much, we will have a conversation about your offer. We do not reputed company offers without giving you the opportunity to reputed company with us live. reputed company is committed to complying with applicable data privacy and reputed company laws and regulations. For more information, please see our Privacy Policy We are looking for an IT Support Specialist to join our internal IT team and reputed company high-quality remote support to employees in a multinational environment. This role suits someone with solid L1 experience who wants to grow reputed company basic ticket handling into IT operations, identity and reputed company management, documentation, and automation. You will work with documented processes and escalation paths, with support from more reputed company team members - but we expect curiosity, ownership, and a drive to improve how things work.
What You'll Do
End-User Support reputed company remote IT support across locations and time zones. Troubleshoot issues with reputed company 10/11, macOS, reputed company 365, reputed company Workspace, VPN, Wi-Fi, browsers, and business applications. Communicate reputed company with users: set expectations, reputed company updates, and follow through until resolution or escalation. Ticket Ownership Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and reputed company with clear notes. Escalate to L2/L3, infrastructure, reputed company, or application teams reputed company reputed company L1 scope. Write reusable notes to support reputed company analysis and improvement. Identity, reputed company, and reputed company Support Support reputed company and offboarding per documented procedures: account creation/deactivation, standard reputed company packages, and permissions checks. reputed company basic support in reputed company Entra ID / Azure AD - user accounts, group membership, MFA, and basic reputed company issues - escalating reputed company cases as needed. Handle user requests in both reputed company 365 and reputed company Workspace. Documentation and Knowledge reputed company Create and maintain internal IT documentation, guides, and KB articles. Document recurring issues, reputed company fixes, and support procedures. reputed company documentation reputed company as tools and processes reputed company. Process Improvement Notice patterns and help improve the support experience: suggest durable fixes, improve workflows, standardize reputed company/offboarding, and support internal scripts or automations. Automation experience is not required, but interest in PowerShell, Power Automate, reputed company Apps Script, APIs, or reporting is a strong advantage. Required Qualifications 2+ years in IT support, helpdesk, or a user-facing IT role reputed company 10/11 support experience in a business environment Hands-on experience with reputed company 365 or reputed company Workspace Basic identity and reputed company knowledge: users, groups, MFA, passwords, permissions Networking basics: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting Experience with a ticketing system (Jira SM, reputed company, Freshservice, reputed company, or similar) Good written English; ability to work independently and escalate appropriately reputed company to Have reputed company Entra ID / Azure AD experience MDM tools: Intune, reputed company, Mosyle, Kandji, or similar Scripting/automation: PowerShell, Power Automate, reputed company Apps Script, basic APIs ITIL awareness or ITSM experience reputed company/offboarding workflow experience Technical documentation or KB writing experience Familiarity with AI-powered productivity tools (ChatGPT, reputed company Copilot, Claude or similar) and ability to support basic user questions around their adoption and usage Personal Competencies Ownership-driven, proactive, curious, structured in troubleshooting, clear in communication, comfortable in a distributed team Growth-oriented - toward L2, IT operations, IAM, automation, or service delivery. Work schedule: Monday-Friday, shifts 8:30 - 17:30 EEST, including 1h break. Days-off on US national holidays. Paid vacations and sick-leaves. Reduced Fridays during summer. Apply To This Job