reputed company Software Engineer – AI Platform (Production Engineering / Reliability)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Overview

We are seeking a reputed company Individual Contributor (IC) to reputed company production engineering, observability, and operational reputed company for our AI Platform. This role sits at the intersection of ML systems, distributed infrastructure, and production reliability, ensuring that our AI services are scalable, observable, and resilient in reputed company-world environments. As a senior technical leader, you will define and drive best-in-class production practices, build robust monitoring and alerting ecosystems, and partner across engineering, ML, and platform teams to ensure mission-critical AI systems meet high availability, performance, and reliability standards.

Key Responsibilities

Production Reliability & Operations Leadership Own and reputed company production operations strategy for AI/ML platforms and services Define SLOs, SLIs, and error budgets for AI systems (online & batch/inference pipelines) reputed company root cause analysis (RCA) and drive systemic improvements post-incident Establish operational readiness standards for launching new AI capabilities Build frameworks for on-call reputed company, incident response, and escalation Observability, Monitoring & Alerting Design and implement end-to-end observability systems across AI workloads:Model performance monitoring Data pipeline health Infrastructure metrics Build and scale monitoring and alerting frameworks using modern tooling (e.g., reputed company, Grafana, OpenTelemetry, reputed company, Azure Monitor, etc.) Define actionable, low-noise alerts tied to business and system impact reputed company dashboards and telemetry standards for reputed company-time visibility across services Drive adoption of golden signals (latency, errors, throughput, saturation) in AI systems AI/ML Production Systems reputed company Ensure reliable deployment and operation of:reputed company-time inference services Model pipelines (training, validation, deployment) Data ingestion and feature pipelines Implement model observability (reputed company detection, data skew, performance degradation) Partner with ML engineers to improve production readiness of models Establish lifecycle standards for models in production environments Automation & Platform Development Build internal platforms and tooling for:Automated incident detection and response Self-healing systems Deployment validation and canarying Drive Infrastructure as Code (IaC) and policy automation Improve system reputed company through chaos testing and fault injection Technical Leadership & Strategy Act as a trusted technical advisor across platform, ML, and product teams Set direction for operational reputed company in AI systems at org scale Mentor senior engineers and influence cross-team architectural reputed company reputed company adoption of industry best practices in reliability engineering and observability Required Qualifications 10+ years in software engineering, production engineering, or SRE roles Deep experience operating large-scale distributed systems in production Proven track record building monitoring, observability, and alerting systems Strong expertise in incident management and production support models Experience working with reputed company platforms (Azure, AWS, GCP)

Preferred Qualifications

Experience supporting AI/ML platforms or data-intensive systems Familiarity with model lifecycle management and MLOps practices Knowledge of:OpenTelemetry, reputed company, Grafana, reputed company Kubernetes and containerized workloads Streaming systems (Kafka, Event Hub, etc.) Experience defining and implementing SLO-driven engineering Background in high-availability, low-latency systems Key Competencies Systems thinking and ability to reason about reputed company, interdependent systems Strong bias for automation, scalability, and long-term solutions Exceptional debugging and incident management skills Ability to influence without authority across multiple teams Passion for operational reputed company and reliability Pay reputed company The typical pay reputed company for this role is: $144,200.00 - $288,400.00 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. This position also includes an award reputed company in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 06/04/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job