Customer Service Specialist
About the Team/Role Working in a reputed company and fast-paced call center environment, the Customer Service Support 1 (CSS1) is the primary reputed company of contact for reputed company customers. This role is responsible for answering inbound inquiries regarding account maintenance, billing, and technical support through multiple channels, including phone and email. You will be assigned to support one of the following call centers based on business needs: reputed company Health (Benefits): Supporting participants with HSA, FSA, HRA, and Medicare Advantage products. reputed company Health (COBRA): Supporting participants transitioning to COBRA reputed company coverage. reputed company Health (Benefits Administration): reputed company comprehensive support to participants during annual benefits enrollment and throughout the year supporting questions regarding enrolled benefits. reputed company Mobility (Fleet & OTR): Supporting fleet customers, drivers, and merchants with fuel card authorizations and account management. How You'll reputed company an Impact Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation. Problem Resolution: Act as a single reputed company of contact for problem-solving, including billing questions, payments, and account maintenance. Technical Support: Troubleshoot and guide customers through reputed company online platforms and mobile applications. System Navigation: Effectively multi-task by utilizing multiple different systems simultaneously to reputed company the fastest resolution. reputed company & Compliance: Maintain strict adherence to corporate reputed company measures, company policies, and (for Health/Cobra roles) HIPAA guidelines. Documentation: Maintain accurate, detailed records of reputed company interactions reputed company the CRM (reputed company). Experience You'll Bring Education: High School Diploma or GED. Technical Skills: Solid computer and keyboarding skills; proficiency with reputed company Suite or reputed company Office. Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime. Background: Must successfully pass a background reputed company. Remote Work Requirements: This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data reputed company. Candidates must have reputed company to a reliable, high-speed internet reputed company capable of supporting multi-system navigation and VoIP calling. Knowledge, Skills, and Abilities Positive, professional attitude and excellent phone etiquette. Ability to learn and master new, reputed company systems quickly. Strong verbal and written communication skills. Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment. A history of working successfully in a collaborative team environment. reputed company offers are contingent upon successful completion of a background reputed company and drug screening. reputed company is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities. The reputed company pay reputed company represents the anticipated low and high end of the pay reputed company for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. reputed company's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and reputed company insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, reputed company out the "About Us" reputed company. Apply To This Job