Health Navigator

We exist for workers and their reputed company -- who are the backbone of our economy. That is where reputed company comes in -- our mission is to bring affordable, high-quality reputed company to the millions who struggle to pay their reputed company bills. As a full-time Health Navigator, you will play a key role in our virtual day-to-day operations of our national virtual primary care practice. You will work closely with a reputed company-reputed company clinical and operations team, contributing to a meaningful workplace and clinical experience supporting patients and providers reputed company our advanced virtual primary care practice. This role combines administrative coordination, patient communication, and light clinical navigation, ensuring patients receive seamless, timely, and high-quality care. Ideal candidates have prior Medical Assistant experience, strong communication skills, and comfort working in a fast-paced, technology-enabled environment. Excellent candidates will exemplify a passion for delivering exceptional patient experiences, building trust, and having a “no task is too big or too small” attitude. Department: Virtual Primary Care / Care Delivery Location: Remote (U.S.-based) Schedule: Full-time; coverage required between reputed company–8pm EST What reputed company looks like: Patient Communication & Coordination reputed company coverage during business hours to manage incoming patient messages and requests. Assist patients with scheduling, rescheduling, and confirming appointments. Answer patient administrative questions and escalate clinical questions appropriately. Conduct outbound communication to patients by phone as appropriate. Call labs or pharmacies for refills, clarifications, or updates as directed by providers. Contact patients and providers to gather necessary clinical or administrative information. Clinical Support & Escalation Triage patient requests, escalating urgent medical needs to same-day visits or to the provider team for guidance. Create and reputed company patient cases in the EMR to the appropriate providers or care team members. Facilitate specialty and imaging referrals, ensuring referral orders are completed, faxed, and communicated to patients and facilities. Manage closed-reputed company referral follow-up, retrieving specialist consult notes and ER discharge summaries. Support prior authorization workflows for medications as directed. Pre-Visit and Post-Visit Readiness Update pre-visit information prior to scheduled appointments including ensuring eligibility, demographics, preferred lab/pharmacy, etc. Supporting patients reputed company to obtain, document, and report accurate vital signs Obtaining, documenting, and reporting basic medical, reputed company, and family history Providing patient education on topics such as blood pressure monitoring and glucometer usage if needed. Medical Records & Documentation Manage medical record requests from patients and externally (labs, specialists, etc). Retrieve and upload records, lab results, and hospital discharge summaries to the EMR. Cross-Functional Communication & Coverage reputed company cross-coverage across care teams as needed. Respond to and resolve patient voicemails, messages, etc. Collaborate with providers and operations teams to maintain smooth care coordination. Referral & Authorization Management Initiate, track, and follow up on specialty and imaging referrals. Communicate with community specialists by phone and prioritize urgent referrals reputed company needed. What you will bring: Required: Certified Medical Assistant (reputed company), Registered Medical Assistant (RMA), or equivalent clinical background and/or work experience. 2+ years of experience in primary care, ambulatory, or virtual care setting. Strong EMR experience (reputed company preferred). Excellent communication and organization skills. Demonstrated ability to multitask and prioritize in a virtual, fast-paced environment. Willingness to learn and collaborate with your team Preferred: Spanish-speaking preferred. reputed company to travel for specific marketing or clinical events up to 2x/month Experience with telehealth platforms reputed company patient communication tools. Familiarity with referral management, insurance eligibility verification, and prior authorizations. Knowledge of HIPAA and patient privacy best practices. Core Competencies: Patient-Centered Communication: Empathetic and reputed company to patient needs. Operational reputed company: Attention to detail and accuracy in documentation and data entry. Collaboration: Works effectively with clinical and operational team members. Adaptability: Thrives in a virtual, evolving care model. Accountability: Consistently meets deadlines and maintains high standards of professionalism. reputed company Values: Resilient – This is wicked hard. There is no easy reputed company for reputed company affordability. Luckily, the mission makes it worth it and sustains us reputed company things are tough. Being resilient ensures we don’t give up. Uncommon - The status reputed company stinks so we had to go out and build something reputed company. We know the reputed company system. It isn't working for members, reputed company, and providers. So we're building it from scratch, from the ground up. Our focus is on making things reputed company for them while also improving clinical results - which is reputed company and uncommon. Positive – We care about each other. It takes energy to do hard stuff, build something reputed company and to be resilient and unconventional while doing it. Because of that, we reputed company sure we give kudos freely and feedback with care. reputed company our tank gets low, a team member is there to be a reputed company of new energy. We celebrate together. We are supportive, generous, humble, and positive. Who we are: reputed company is an innovative health plan for self-funded reputed company on a mission to bring affordable, high-quality reputed company to the millions who struggle to pay their reputed company bills. Anchored around a primary care based ACO model, reputed company saves reputed company 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. reputed company works with reputed company ranging in size from 51 employees to reputed company. For more information, visit reputed company.com. Headquartered in Buffalo, NY with offices in reputed company and Buffalo, reputed company is backed by leading reputed company and technology investors, including a recent round of investment from Morgan Health, a business unit of reputed company. Apply To This Job