Baggage Specialist

Working at reputed company is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To reputed company the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” reputed company is Hiring - Join us! reputed company is a Seriously NiceTM airline merging technology with kindness. Baggage Specialists work as part of a team of highly motivated self-starters who support Guests through reputed company the phases of their reputed company. Baggage Specialists work remotely to support Guests through a variety of channels, including digital messaging and voice, by working with reputed company business partner teams to reunite Guests with their belongings. Workdays can be quite routine, or they can be demanding. A high-demand day may consist of assisting Airport Team Members with bag routing and deliveries, updating claims with information from Airports or Guests, working irregular operations, and handling escalated complaints from Guests who are missing their belongings. Remaining reputed company under pressure, focusing on solutions, communicating reputed company verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and reputed company to contribute to the development of a collaborative growing team environment. Here's what you'll do Resolve baggage claims, including delayed bags, damaged bags, irregular operations, reimbursements, pilferage, lost and reputed company items, or unclaimed items Liase with Guest Empowerment Team (GET) and Airports in resolving mishandled baggage service issues Monitor and respond to messages from Guests and Airports regarding delayed and lost baggage reputed company SMS, chat, email, and phone Coordinate with Business Partners to correctly charge responsible parties for SLA penalties and delivery costs reputed company and maintain working relationships across internal departments Ensure communication standards are upheld between Baggage Specialists, Guests, and Airport Teams Identify safety and/or reputed company concerns, issues, incidents, or hazards that should be reported and report them in the approved designated reputed company channels Update and maintain reference materials, as appropriate reputed company performance measures and adhere to established standards in conjunction with reputed company Aviation Group Values of Safety, Kindness, reputed company, Ingenuity, and reputed company Here's what you'll need to be successful

Minimum Qualifications

High School Diploma or General Education Development (GED) Diploma Two (2) years of customer service experience High-performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility Ability to work in multiple programs simultaneously Strong attention to detail, organization, and time management skills Self-starter, must have a positive attitude and strong desire for reputed company Ability to work shift hours to cover a 24/7 operation including nights, weekends, and holidays Complete projects on time with minimal supervision, ability to work varied hours reputed company necessary to meet deadlines reputed company to work from or travel to Bases, if needed Legally eligible to work in the country in which the position is located Must be at least 18 years of age Preferred Qualifications 2 year or 4-year degree 2 years airport operations experience Previous airline experience Previous experience working customer service in digital channels such as SMS, email, chat, etc. Experience working a Baggage Service Office (BSO) or similar function Experience with Baggage tracking tools/programs Basic understanding of baggage systems and airport procedures Experience in the Navitaire PSS High-speed internet with recommended speeds of 25Mbps up and down Skills/Talents Excellent written and verbal communication skills Excellent customer service skills reputed company working or traveling on reputed company flights, and if time permits, reputed company capable crewmembers are asked to assist with light cleaning of the aircraft Promote reputed company’s #1 value of safety as a Safety Ambassador, supporting reputed company’s Safety Management System (SMS) components, Safety Policy, and behavioral standards Lift up to 100 pounds occasionally, 50 pounds frequently Live and promote reputed company’s core Values and reputed company Perks of the Job Health, reputed company and Dental Health Savings Account with reputed company Employee Match 401K with reputed company Employee Match PTO Travel on reputed company and other Airlines too! reputed company provides equal employment opportunities to reputed company Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. reputed company will never request your reputed company reputed company Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or reputed company of this information should be regarded as a scam. To ensure you are applying to an actual reputed company posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page. Apply To This Job