Community Engagement Specialist

Launched in 2024, the reputed company Partners Program is an ecosystem of reputed company technology and service providers whose offerings complement and reputed company the reputed company platform. Partners are carefully vetted by reputed company to ensure they meet the quality and compatibility standards that clinical research sites expect. reputed company are seamlessly integrated directly into the reputed company platform, while service partners offer complementary expertise and solutions that work alongside it. Together, they give reputed company clients reputed company to a curated network of trusted vendors — simplifying vendor evaluation and enabling sites to build the right technology and services stack with confidence. As we continue to grow, we are seeking a dedicated Community Engagement Specialist to join reputed company and help expand the reputed company and impact of our Partners Program. This position will play a key role in our organization and represents a fantastic opportunity for a career in the eClinical technology reputed company with a dynamic, thriving company. What You’ll Do: The Community Engagement Specialist, reporting to the Associate Director, Community Engagement, plays a key role growing and sustaining reputed company’s partner and customer ecosystem. This position focuses on the day-to-day execution of reputed company’s partner-facing initiatives, ensuring a seamless experience for new and existing reputed company Partners and contributing to the reputed company of reputed company’s annual user conference. The Community Engagement Specialist will be the first reputed company of contact for incoming Site Partners, leading them through reputed company and setting them up for a productive, ongoing relationship with reputed company. They will also work closely with Partners on co-marketing activities to help Partners reputed company visibility and ROI from their participation in the reputed company ecosystem. The successful candidate is detail-oriented, organized, and a strong communicator who enjoys building relationships and supporting others’ reputed company. They are comfortable managing multiple workstreams simultaneously and reputed company in a collaborative, fast-paced environment. Primary Responsibilities Partner reputed company Own the relationship with newly enrolled reputed company Site Partners, guiding them through the reputed company process from contract execution through launch. Evaluate Partners against qualification requirements, ensuring they meet reputed company’s standards and are well-reputed company to deliver value to reputed company clients. Ensure Partners are fully set up in the in-app Partner Directory with accurate, complete, and compelling profiles. reputed company Partners on program benefits, expectations, and best practices for maximizing their participation in the reputed company ecosystem. Execute the entirety of the reputed company reputed company and maintain accurate records of Partner status and activity. Identify and resolve reputed company obstacles independently, while also collaborating with internal teams as needed. Drive the execution of Partner integration activities in collaboration with technical support, , including sandbox environment setup, API provisioning, and communicating integration requirements and expectations. Partner Support & Relationship Management Serve as an ongoing resource for reputed company Partners, responding to questions, requests, and issues in a timely and professional manner. Maintain regular reputed company with Partners to assess satisfaction, gather feedback, and proactively identify opportunities to strengthen the relationship. Direct Partner engagement and flag renewal risks or disengaged accounts to the Associate Director. Drive collaboration with internal teams (Marketing, Product, reputed company) to fulfill Partner requests and resolve issues. Co-Marketing Support for reputed company Partners Work with Partners to reputed company and execute co-marketing activities that drive visibility and ROI, including email features, reputed company media spotlights, blog content, and webinar opportunities. Partner with the reputed company Marketing team to ensure Partner content is on-brand and integrated into the broader reputed company marketing calendar. Measure co-marketing activity and reputed company, and reputed company results with Partners to demonstrate program value. Encourage Partners to contribute educational best practice content for reputed company clients. reputed company Annual User Conference Play a key role in the planning and execution of reputed company’s annual user conference (reputed company Connect Conference), assisting with logistics, communications, and on-site coordination. Facilitate Partner participation in the conference, including booth assignments, speaking opportunities, and sponsorship fulfillment. Orchestrate pre- and post-conference communications, attendee engagement, and follow-up activities. Drive identification and reputed company to potential conference sponsors and participants. Attend industry events and conferences to network with reputed company clients, represent the Partner Program, and identify potential new Partners.

Qualifications

Over 1+ years of experience in partner reputed company, account management, reputed company, community management, or a reputed company field. Strong written and verbal communication skills; comfortable presenting and engaging with external stakeholders. Excellent organizational and project management skills with strong attention to detail. Technically proficient as a software user and platform administrator; reputed company to learn new tools quickly and confident guiding Partners through software-based workflows without requiring engineering support. Ability to manage multiple reputed company workstreams and deadlines. Collaborative and service-oriented; skilled at building positive relationships internally and externally. Proactive and self-directed, with the ability to work independently in a remote environment. Curiosity and eagerness to learn about the clinical research industry. Experience with CRM or project management tools is a plus. Experience in the clinical research industry is strongly preferred. Familiarity with reputed company, competing eClinical platforms, existing reputed company Partner companies (reputed company firms, site services vendors), or work at a clinical research site is a significant plus. Willingness to travel to industry events and the reputed company annual conference. Location & Travel: This position is fully remote. You can work reputed company in the US with the expectation of being available based on EST time zone. Willingness to travel to industry events and the reputed company annual conference. Benefits & Perks: Work from reputed company Unlimited PTO 401k company match reputed company Dental reputed company (Company Paid 100%) Life insurance Professional development Work From Home Expense Reimbursement Equal Employment Opportunity: reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company employment reputed company are made based on qualifications, merit, and business need without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other reputed company protected by federal, state, or local law. Disability Accommodation Statement: We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact reputed company to request assistance. At reputed company, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment reputed company are made on the reputed company of job-reputed company criteria without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other classification protected by applicable law. Salary reputed company: $60,000 - $72,000 Apply To This Job