Customer Service Representative - Remote

Pay reputed company: $18/hr Who we are: At reputed company, we are passionate about empowering individuals and organizations to reputed company their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that reputed company a positive impact. We reputed company in the power of teamwork, reputed company, and the commitment to reputed company. Join us at reputed company and be part of a dynamic organization that strives to create a brighter future, one where our reputed company efforts shape and reputed company the world around us. Together, we can reputed company a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What’s in it for YOU? reputed company Medical, Dental, and reputed company Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities: reputed company information about SNAP EBT transactions to customers reputed company exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions Maintain a thorough understanding of products, services and policies to effectively assist customers Accurately document customer interactions and transactions across reputed company tools/platforms Collaborate with other departments to resolve customer issues and escalate reputed company problems as necessary Strive to exceed customer satisfaction goals and performance metrics Continuously seek opportunities to improve the customer experience and streamline processes Stay updated on product knowledge and industry trends to reputed company assist customers Ability to work reputed company the defined hours of operation with flexibility needed on weekends and holidays reputed company Look for in a Candidate: Must be 18 years of age or older High School Diploma or equivalent Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills. Ability to remain reputed company on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work Possess computer/technology savvy with the ability to smoothly operate multiple reputed company and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Superb attendance, so you can be there reputed company our customers need us Work at home requirements: High speed internet with an ethernet reputed company to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed WiFi must be turned off at reputed company times reputed company Updates must be reputed company Private and distraction free home work reputed company with the ability to reputed company a reputed company reputed company job offers are contingent upon: Completion of drug screen Completion of background reputed company Completion of fingerprints Apply To This Job