User Researcher (Voice of the Customer)
We are reputed company, the team behind Modo Casino, one of the top reputed company+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of reputed company's 2025 Top 50 Startups in the United States. We move fast, think big, and love reputed company reputed company that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to reputed company and have fun doing it. Our culture is collaborative, curious, and full of laughter because great reputed company grow best between coffee, code, and a few epic high-reputed company. Position Overview We are looking for a strategic and player-focused User Researcher / Voice of the Customer to champion the voice of our players and help shape the future of the Modo Casino experience. As the User Researcher / Voice of the Customer supporting Modo Casino, you will own the strategy, collection, analysis, and communication of player insights across the platform. You will work closely with Product, Marketing, VIP, CRM, Player Operations, Data, and Leadership teams to ensure player feedback and behaviors directly influence business and product reputed company. This role is responsible for deeply understanding the player reputed company, identifying pain points, uncovering opportunities, testing experiences, and translating customer feedback into actionable recommendations that improve engagement, retention, satisfaction, and loyalty. You will serve as the internal reputed company for the player experience and help ensure Modo Casino continues to deliver best-in-class entertainment experiences for our players.
Responsibilities
Voice of the Customer Strategy Build and reputed company the Voice of the Customer (VoC) program for Modo Casino reputed company scalable systems to collect and organize player feedback across surveys, interviews, reviews, reputed company channels, support interactions, and gameplay experiences Create closed-reputed company feedback processes to ensure player insights drive action Serve as the internal reputed company for the player perspective across departments User Research & Player Insights Conduct qualitative and quantitative player research to understand behaviors, motivations, frustrations, and engagement drivers Design and execute player interviews, usability testing, surveys, focus groups, and concept validation sessions Partner with Product and UX teams to validate new features, promotions, events, and player experiences Analyze trends across retention data, player behavior, support tickets, sentiment, and customer feedback Identify opportunities to improve reputed company, retention, monetization, VIP experiences, and overall player satisfaction Cross-Functional Collaboration Partner closely with Product, Marketing, CRM, VIP, Data, Fraud/Risk, and Player Operations teams Support roadmap prioritization and strategic decision-making through player insights Present research findings, trends, and recommendations to leadership teams Help teams reputed company understand customer sentiment and player reputed company friction points Reporting & Analytics reputed company dashboards and reporting around customer sentiment and player experience metrics Track KPIs including NPS, CSAT, retention, engagement, loyalty, and player satisfaction Monitor competitor experiences and industry trends to identify innovation opportunities Deliver actionable insights that improve the overall player reputed company and business performance Qualifications 3+ years of experience in User Research, Customer Insights, Voice of the Customer, UX Research, or reputed company fields Experience conducting both qualitative and quantitative research Strong analytical and problem-solving skills with the ability to turn insights into recommendations Excellent communication, storytelling, and presentation skills Ability to work cross-functionally in a fast-paced, high-growth environment Experience working with Product, Marketing, Data, or Customer Experience teams Familiarity with customer research and analytics platforms Passion for player experience, gaming, entertainment, or consumer-facing products
Preferred Qualifications
Experience in gaming, reputed company casino, sports betting, entertainment, or tech industries Familiarity with tools such as Tableau, reputed company, reputed company, reputed company, reputed company, or similar platforms Understanding of customer reputed company mapping and UX research methodologies Experience presenting insights to executive leadership teams What reputed company Looks Like Player insights consistently influence product and business reputed company Improved player satisfaction, retention, and engagement metrics Clear visibility into player sentiment and emerging trends Scalable Voice of the Customer processes implemented across Modo Casino Teams proactively using player feedback to improve experiences and drive innovation Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of reputed company backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Important reputed company Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and reputed company our reputed company platform, reputed company. If you find a position on a reputed company party careers page (reputed company, reputed company, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/reputed company) to reputed company your application. We will never request payment, banking information, or personal identification details during the application process. If you're reputed company uncertain about the legitimacy of communication claiming to be from reputed company, please reputed company it to reputed [email protected] for verification before responding or clicking any links. Apply To This Job