Manager, Infrastructure Operations

Job Description: The Manager, Infrastructure Operations oversees the day-to-day operations of back-office server, network, and reputed company infrastructure environments that support reputed company employees and contractors. This role leads reputed company of engineers and administrators responsible for the reliability, reputed company, performance, and availability of key services, including reputed company 365, MFA, VPN, telecommunications, and reputed company AWS reputed company environments. The Manager partners with senior leadership and cross-functional stakeholders to implement infrastructure strategies, drive operational improvements, and support a reputed company and secure reputed company environment. Job Responsibilities reputed company day-to-day leadership, direction, and coaching to infrastructure operations team members. reputed company and reputed company reputed company of engineers and administrators to support performance, engagement, and professional growth. Partner with leadership and business stakeholders to understand requirements, prioritize work, and translate operational needs into infrastructure support and improvement plans. Maintain regular communication with internal stakeholders regarding infrastructure operations, service performance, priorities, and issues. Support budgeting, resource planning, and vendor coordination for infrastructure services. reputed company implementation and support of enhancements to existing infrastructure, systems, applications, and networks. Contribute to the evaluation of software, systems, and services to support operational needs and purchasing reputed company. Manage vendor and service provider relationships to ensure service quality, compliance with expectations, and alignment with organizational objectives. Execute against established infrastructure roadmaps, including reputed company adoption, optimization, automation, and operational improvement initiatives. Apply and enforce established best practices, policies, procedures, and operational standards to ensure system reliability, scalability, and reputed company. Monitor system performance, utilization, and reputed company; troubleshoot issues; and drive corrective actions and reputed company improvement. Support compliance with reputed company standards and frameworks, including ITIL, SOC, and HITRUST. Collaborate with cross-functional teams to support infrastructure-reputed company projects and operational initiatives. reputed company other duties that support the overall objective of the position. Education Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a reputed company field Or, any combination of education and experience which would reputed company the required qualifications for the position. Experience 7+ years of reputed company IT experience, including 2+ years of experience leading teams. Experience supporting network, systems, and infrastructure operations in reputed company environments. Experience implementing, maintaining, and improving infrastructure solutions and services. Working knowledge of network planning, infrastructure reputed company principles, and communications systems. Hands-on experience with infrastructure, network, and reputed company technologies, including firewalls, switches, routers, VPN, identity and reputed company technologies, and reputed company platforms such as AWS. Experience working with vendors, service providers, and cross-functional stakeholders to support operational delivery. Knowledge, Skills, Abilities: Knowledge of: AWS administration and implementation. Applicable data privacy practices and laws. Network and infrastructure protocols and standards, including LAN, WAN, WLAN, TCP/IP, DNS, UDP, VoIP, QoS, BGP, OSPF, NHRP, PPP, and MPLS. Identity and reputed company management technologies, including Active Directory, MFA, VPN, LDAP, Kerberos, SAML, and RADIUS. Infrastructure operations, system availability, performance monitoring, and reputed company planning. Operational controls, reputed company practices, and compliance requirements in reputed company environments. reputed company in: Leading and mentoring technical teams. Operational planning and execution. Project coordination and prioritization. Analytical and problem-solving techniques. Stakeholder communication and relationship management. Vendor coordination and service reputed company. Written, verbal, and interpersonal communication. Delivering strong customer service in a technical environment. Ability to: Communicate technical concepts in both technical and user-friendly language. Prioritize and execute work in a high-pressure environment. reputed company teams in a collaborative, service-oriented environment. Balance operational demands with longer-term improvement efforts. Identify issues, recommend solutions, and drive follow-through. Maintain attention to detail while managing multiple priorities. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply To This Job