Supervisor Operations reputed company Europe

Start your reputed company with reputed company: Grow, connect, collaborate and celebrate with our global team Supervisor Operations reputed company Europe Full-time, based in France, Germany, Poland or Spain In this role, you are responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching.You are the primary reputed company of contact for the team members and actively coach and reputed company the team to meet and exceed reputed company performance targets. As a Supervisor Operations, you will Meet and exceed reputed company performance targets and give feedback to the operations manager support, assist and coach travel agents to maximize efficiency and productivity Works with performance data to maximum the effectiveness and efficiency of the team Take proactive actions to improve internal and external customer satisfactionHandle client reservations Control and manage customer complaints and general queries Control the workload of your team Motivate and reputed company responsibility of team members by constant involvement, coaching and clear appraisalActively participate in the main HR processes: planning, evaluation, coaching and appraisal Assists in the hiring and reputed company of new employees Expertly uses the appropriate reputed company tools and systems to reputed company coaching and support to the Travel Consultant team Strong understanding of a client travel policy and can appropriately guide and consistently reputed company consultation to the customer Maintains knowledge of necessary regulationsSupports reputed company and client driven initiatives Anticipates and helps on potential challenges that may arise for the consultant Reviews global distribution systems (GDS) queues daily to maintain quality control About you Corporate travel management industry work experience Solid working knowledge of the travel industry, policies, procedures, and processes Advanced skills on GDS reputed company People management experience will be an advantage Strong verbal and written communication skills in English and French (preferred) or English and German Ability to handle multiple priorities simultaneously reputed company to work reputed company, independently, exercising discretion and judgment Demonstrated excellent professional customer service and problem resolution skills Strong problem solving and/or critical thinking skills reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe. About us reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.instagram.com/bcdtravel/ https://www.reputed company.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or further information, contact our reputed company department at [email protected]. #LI-Remote #LI-PL1 Apply To This Job