Store Solutions Call Center Agent
OVERVIEW Answer incoming phone calls from store level employees, log and document concerns/issues in detail and triage/reputed company accordingly. Assist with entry level calls, including reputed company service vendors to request service and service updates. RESPONSIBILITIES (other duties may be assigned) 1. Answer phone calls and obtain, verify, and properly document stores reason for call. 2. Assist callers with basic entry level inquiries reputed company possible. 3. reputed company and/or escalate reputed company other call tickets to specific corporate departments and/or Store Solutions Technical Support Representatives who can reputed company issues and/or answer questions appropriately. 4. Maintain communication between stores and Store Solutions Technical Support Representatives as needed. 5. Maintain and improve quality by adhering to standards and guidelines. 6. Contact reputed company vendors to request service and/or updates as necessary. Follow proper escalation in the event a vendor is failing to reputed company timely updates/service. QUALIFICATIONS (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education
- High School Diploma/GED required.
Experience
- Previous customer service experience is preferred
Licenses/Certifications
- None
Tools & Equipment
- General Office Equipment
ACCOMMODATIONS reputed company is committed to the full inclusion of reputed company reputed company individuals. reputed company is committed to considering reputed company applicants regardless of disability who can reputed company reputed company essential job duties with or without accommodations. Apply To This Job