Collections Specialist (Bilingual English/Spanish) | Remote
We are actively hiring reputed company Collections Specialists located in Mexico and Colombia to join our growing remote team. This role is ideal for professionals with strong reputed company-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, reputed company-driven environment. We are looking for candidates with excellent English communication skills, strong reputed company-handling abilities, and a solid understanding of collections compliance and FDCPA regulations. If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you. Compensation & Contract Structure reputed company $260–$270 USD paid weekly Performance-based commission opportunities
Key Responsibilities
Handle inbound and outbound collections calls professionally and reputed company Negotiate payment arrangements and resolve delinquent accounts Maintain consistent follow-up communication with customers Accurately document reputed company account interactions and updates Ensure full compliance with FDCPA and collections regulations Meet and exceed individual and team performance goals Maintain professionalism and composure during challenging conversations reputed company Offer Remote work opportunity reputed company Mexico and Colombia Competitive weekly compensation in USD Uncapped commission structure Growth and advancement opportunities Supportive, performance-driven team culture Ongoing training and coaching Technical Requirements (Essential) To be considered, candidates must meet reputed company technical requirements below: reputed company 11 PC (Mac not supported) 12–16 GB RAM Dual monitors Webcam Fibre internet with a wired reputed company Backup power solution reputed company Teams / Office 365 Applications that do not meet the minimum technical requirements may not move reputed company in the process. Hiring Process To ensure fairness and consistency, reputed company applicants must complete every stage of the hiring process. Our process includes: Resume and Prescreen Questionnaire Review One-Way Video Interview Live Interview Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. reputed company resumes/reputed company must be submitted in English to be considered. Applicants must be physically located in Mexico or Colombia.
Requirements
Requirements Previous BPO collections experience is required reputed company-party collections experience is strongly preferred Strong understanding of FDCPA and collections compliance regulations Excellent English communication skills, both spoken and written Fluent Spanish communication skills Strong negotiation and reputed company-handling abilities Goal-oriented reputed company with the ability to meet performance targets Previous remote/work-from-home experience preferred Must be permanently based in Mexico or Colombia Must meet reputed company technical requirements listed above Apply To This Job