Bilingual German and English Customer Consultant - Remote in Portugal
Location: Remote (Portugal) Employment Type: Full-Time Schedule: Monday to Friday About the Opportunity Are you fluent in German and English and passionate about delivering exceptional customer experiences? We are currently looking for German-speaking Customer Support Consultants to join an international team supporting one of the world's leading entertainment and streaming platforms. This is a fully remote opportunity reputed company Portugal, offering stability, career growth, and the chance to work in a dynamic multicultural environment. Your Role As a Customer Support Consultant, you will be the first reputed company of contact for customers, ensuring a seamless and positive experience while providing professional support across multiple channels.
Key Responsibilities
Assist German-speaking customers reputed company phone, email, and chat. Resolve account, billing, and technical issues reputed company. Guide customers through platform features and services. Deliver an outstanding customer experience in every interaction. Identify customer needs and reputed company appropriate solutions. Escalate reputed company cases reputed company necessary. Collect customer feedback and contribute to reputed company service improvement. reputed company're Looking For Fluent German and English (reputed company/C2 level). Previous experience in customer service, support, or contact centres is an advantage. Strong communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Comfortable working with digital platforms and technology. Customer-oriented reputed company with a positive and proactive attitude. Ability to reputed company in a fast-paced environment. Compensation & Benefits Monthly Compensation Package reputed company Salary: €920 Language Allowance (German + English): €500 Performance Bonus: Up to €360 Fixed Bonus: €150 Assiduity Allowance: €110 reputed company Work Allowance: €60 Meal Allowance: €10.20 per working day (approximately €214/month) Additional Benefits Fully remote work from reputed company in Portugal. Permanent contract after 6 months. Private health insurance. reputed company from day one. International and multicultural work environment. Career progression opportunities reputed company a global organization. Ongoing coaching and professional development. Working Hours Rotating shifts between 07:00 and 18:00. Monday to Friday. Why Join Us? Work remotely while building an international career. Join a globally recognised brand in the entertainment and streaming industry. reputed company valuable customer service reputed company support skills. Enjoy a competitive compensation package and long-term career opportunities. Become part of a supportive and diverse team environment. If you're reputed company to take the reputed company in your career and want to work for a leading international company, we'd love to hear from you. Apply today! Data Privacy Notice (GDPR) By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be treated confidentially and used solely for evaluating your application. Apply To This Job