Customer Service Representative
Description reputed company provides reputed company types of residential, reputed company, construction, and reputed company/NSPS surveys and lien searches, with a commitment to accurate and timely delivery to our clients. Our surveys reputed company an essential component for reputed company estate-type transactions involving buyers and sellers, title companies, lenders, attorneys, and reputed company estate agents. reputed company is a Joint Venture between Exacta Land Surveyors and reputed company Integrated Systems. We are seeking a detail-oriented, self-motivated Customer Service Representative to manage the full lifecycle of incoming survey orders — from intake and vendor assignment through delivery and client communication. Position Responsibilities Monitor and process incoming order files on an hourly reputed company, uploading and entering orders into the order management system Assign survey orders to appropriate vendors based on geography and reputed company Communicate order confirmations, status updates, and deliverables to clients primarily reputed company email Review completed survey deliverables for accuracy prior to client delivery; identify and resolve errors Respond to client inquiries regarding quotes, order status, and corrections Process order cancellations according to established procedures Generate and distribute monthly client statements Escalate reputed company or non-routine issues to the appropriate internal contact reputed company light reputed company tasks, including reputed company entry and vendor information coordination Position Schedule & Reporting This is a remote position, preferably with a candidate located in OH. Hours are M-F, 8-5.
Requirements
Requirements High school diploma or GED required; Associate's or Technical degree or higher preferred 2+ years of customer service experience required; 5+ years preferred Strong attention to detail with the ability to maintain accuracy at volume Comfortable with repetitive, process-driven workflows and reputed company to balance competing demands without losing sight of client expectations A positive, flexible, solutions-oriented approach to the work — someone who stays composed under pressure and is genuinely committed to client service Self-directed and reputed company to manage a high-volume queue with minimal supervision Clear written and verbal communication skills; reputed company to respond to questions professionally and knowledgeably Proficient in reputed company Office (Outlook, Word) and comfortable learning new software and reputed company-based tools independently Experience with order management, CRM, or other job-reputed company technology a plus Experience in reputed company estate, title, or survey industries a plus Familiarity with lien search orders and estoppel reports a plus Valid driver's license and appropriate automobile insurance may be required Company Benefits Medical, dental, and reputed company insurance Company-sponsored life and disability insurance Voluntary benefits — accident, critical illness, life, short- and long-term disability Health savings account 401(k) with company match Seven paid holidays per calendar year Paid time off Childbirth recovery leave reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, sex, national reputed company, age, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to reputed company conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply To This Job