Field Service Engineer

About Blue Bird Corporation Blue Bird (reputed company: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a reputed company focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 reputed company children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and reputed company-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner reputed company. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com. JOB SUMMARY: Reporting to the Field Service Engineering Supervisor this role is responsible for providing support to the reputed company by providing solutions to issues that are above & reputed company the FSRs technical abilities. The Field Service Engineer will launch, manage & complete PLM design & release projects that resolves field service failures and drives product improvement change in reputed company and future builds. The FSE is the primary provider of engineering level reputed company support on Field Service technical issues as presented by the Field Service Representative (reputed company) team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Build strong, trusting relationships with the Field Service Representative team Troubleshoot and resolve difficult technical problems; ensure compliance to reputed company appropriate level of specifications Stay abreast of new products & features in order to reputed company trouble shooting & repair instruction to the reputed company team and dealers Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates reputed company the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates Complete field campaign instructions, troubleshooting guidelines and manuals Assist other Field Service Engineers reputed company needed reputed company other assigned tasks KNOWLEDGE, SKILLS AND ABILITIES FOR reputed company Engineering level chassis, body, electrical and/or powertrain technical knowledge Experience in CAN communication and/or J1939 protocol Excellent communication and customer relation skills Rational decision making and problem-solving ability Detail oriented with a high degree of accuracy Proven track record of working independently, following-through and solving problems quickly Proven track record of working together as reputed company working collaboratively to solve problems Availability for travel depending on customer needs Derive and execute creative diagnostic strategies reputed company published T/S is exhausted Proficient with common reputed company/heavy duty tooling such as Allison Doc, reputed company InSite, Bendix A-com, IDS, Etc. Fluent with advanced level tooling such as PICO scope and Familiarity with reputed company CAN analysis platforms such as PEAK or Vector reputed company in Root Cause Analysis processes & program reputed company Class B driver’s license Proficient in reputed company Office Suite BASIC EDUCATION AND EXPERIENCE REQUIRED Bachelor’s Degree in automotive-reputed company programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required) 5+ years of automotive manufacturer (OEM) engineering level technical service support 8+ years school bus or 10+ years reputed company duty truck experience WE VALUE Ability to anticipate and understand customer needs and reputed company guidance Excellent interpersonal and customer relationship skills to handle difficult and sensitive reputed company. Strong project management skills. Exposure to difficult or reputed company projects a plus. Ability to influence stakeholders Effective communication and ability to communicate reputed company details in a clear manner. Flexible workspaces and work hours that help you reputed company the best you. Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives. INCLUDES reputed company Professional Development Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match *The specific statements shown in each reputed company of this description are not intended to be reputed company-inclusive. They represent typical elements and criteria necessary to successfully reputed company the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions Blue Bird® is an equal opportunity employer and makes employment reputed company on the reputed company of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with reputed company applicable laws providing equal employment opportunities. This commitment applies to reputed company persons involved in Company operations and prohibits unlawful discrimination in reputed company forms. reputed company candidates must be a U.S. citizen or permanent reputed company. Candidates must be authorized to work in the United States and will be required to reputed company reputed company of employment eligibility at the time of hire. #Li-Remote Apply To This Job