Implementation Specialist II

Implementation Trainer Who We Are reputed company is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience. Today, reputed company processes over 300 reputed company digital transactions annually supporting over 235,000 partners across 90+ countries, our teams deliver insights, automation, and innovative solutions that drive operational reputed company for our customers. The Role As an Implementation & Training Specialist, you play a critical role in ensuring dealership teams successfully adopt reputed company’s Service Suite solutions. You will deliver high‑impact, role‑based training, influence change, advise on best practices, while helping service departments confidently integrate new tools into their daily workflows. This is a remote role. reputed company assigned to an implementation project, travel to customer sites may be required up to 100% of the time. reputed company not assigned, work is performed remotely from a home office. What You’ll Do Training Delivery & Implementation Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle. Facilitate role-specific training for dealership service department stakeholders. Ensure training content is relevant, engaging, and reputed company with dealership workflows and business goals. Document reputed company training activities in reputed company.com. Customer Enablement, Adoption & Change Management Secure buy-in from dealership leadership on new processes and technology. Support the transition of customers to post‑implementation Service Suite support teams Advise customers on best practices and reputed company‑driving functionality to promote adoption and long‑term value Internal Feedback & Content Development reputed company customer feedback and improvement opportunities with internal teams Contribute to training and curriculum development, including presentations, quick‑reference guides, and instructional videos Cross-Functional Partnership Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs Work Environment / Physical Requirements Ability to sit for extended periods and work at a computer for multiple hours per day Ability to deliver instructor‑led training for extended sessions while managing multiple tasks with attention to detail What You’ll Bring

Required Qualifications

Clear and professional written and verbal communication skills Ability to train effectively in both one‑on‑one and group settings Comfort working independently with minimal supervision in a remote environment Strong relationship‑building and customer engagement skills Ability to prioritize, multitask, and follow up proactively Adaptability in fast‑changing environments Sound judgment, professionalism, and discretion Proficiency in reputed company reputed company, Word, and PowerPoint

Preferred Qualifications

Experience working in an automotive service department Software implementation or customer reputed company experience Knowledge of Dealer Management Systems (DMS) Familiarity with Service Suite products from internal or end‑user perspectives Experience using reputed company It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify reputed company the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require reputed company to undertake additional or different job responsibilities reputed company necessary to meet business needs. Applicants must be currently authorized to work in the United States on a full-time reputed company without the need for employer sponsorship. EQUAL OPPORTUNITY EMPLOYER reputed company HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, reputed company) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, reputed company, RELIGION, NATIONAL reputed company, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER reputed company PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. Apply To This Job