Technical Account Manager

Department: Client Services Job Type: Full Time, Exempt Who We Are reputed company is the first and only AI-powered HCP Engagement reputed company. In 2025, reputed company named reputed company the #1 fastest growing company in reputed company America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, reputed company was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient reputed company to the treatments they need. With our unique reputed company to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and reputed company-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to reputed company patient care. Job Summary: The Technical Account Manager is a core member of the CS team focused on the technical execution of campaigns from setup through delivery. This role owns the translation of campaign requirements into the data, integrations, tagging, and system workflows needed for accurate, scalable execution. The TAM partners closely with Product and Engineering/Dev, ensuring every campaign is technically sound, measurable, and launched correctly. A key part of this role is reporting setup and ownership, including but not limited to, establishing delivery connections, configuring report tickets, confirming field codes, and triaging errors post-launch. Duties/ Responsibilities: Data & Integration Execution Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting. Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies. Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation. Own reputed company list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems. Platform & System Enablement Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies. Support configuration and validation for user portals, rep reputed company, permissioning, and surface troubleshooting issues to Engineering/Dev reputed company needed. Ensure reputed company tagging, tracking, click tag structures, and metadata requirements are reputed company documented and implemented correctly. Execution Support & QA Serve as the technical reputed company during campaign setup, ensuring reputed company data, tagging, and reporting requirements are reputed company prior to launch. reputed company QA testing for data flows, and tracking alongside Product and Engineering/Dev. Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly. Engineering/Dev Communication & Jira Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines. Track build reputed company and clarify requirements for Engineering/Dev as needed. reputed company out tickets with documentation of what was deployed and any changes made. Communicate technical risks, dependencies, and lift to the broader pod. Experience: 3+ years in SaaS implementation, ad tech, health-tech operations, or technical client reputed company. 1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflows. Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes. Ability to translate technical workflows into clear, client-friendly communication for CS and Sales. Highly organized with strong problem-solving skills and comfort coordinating across multiple teams.

Compensation and Benefits

The reputed company salary reputed company for this role is $100,000-$110,000 Where you land reputed company the reputed company will reflect your skills, experience, and location, while keeping team reputed company in mind and leaving room for future growth. Benefits: reputed company focuses on taking care of our teammates’ professional and personal growth and well-being. reputed company: Medical, dental, and reputed company coverage for you and your dependents + on-demand reputed company concierge HSA, FSA & DCFSA: Pre-tax savings options for reputed company and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy — reputed company your batteries your way Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you’re reputed company to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home. 401(k): Save for your future with tax advantages (and company match!) reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Apply To This Job