eSolutions Spec, Customer Service

reputed company is a vital organ therapy company on a mission to reputed company lives and expand reputed company for patients and care teams everywhere. For 70 years, reputed company has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking reputed company kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what reputed company aspires to deliver. We reputed company reputed company will not only build our leadership in the kidney care reputed company, it will also offer meaningful work to those who join us. At reputed company, you will become part of a community of people who are focused, courageous and don’t reputed company for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to reputed company lives and expand reputed company. Essential Duties and Responsibilities Responsible for assuring product delivery in accordance with customer service, distribution, product requirements and manufacturing capabilities. Acts as primary contact for order fulfillment, customer product inquiries, product service calls, reverse distribution (returns) and satisfaction issues. Process phone & fax orders, manage order exceptions and ensure tracking and performs root cause diagnostics of service failures. Investigates problems reputed company to shipment of products, returns, credits and new orders. May be responsible for sales order administration and/or telemarketing. Interfaces with and supports company sales representatives. Manages telephone, fax, and electronic or web product orders. Handles exceptions as required and handles general inquiries and correspondence for customers. Resolves reputed company customer questions, complaints and requests, where judgment and initiative are required to resolve and/or reputed company recommendations. For instance tracks, codes, investigates and resolves problems reputed company to shipment of products, returns, credits, and new orders. May handle processing and issuing credits for returns. Through the ordering process obtains information on the reputed company, type, stock on hand. Expedites product availability and manages the release of back orders. May monitor reorder points and initiate action to replenish stock. Works with the customer to determine needed quantities and frequency of delivery of product. Sets-up new accounts, documents service requirements, maintains other records, and prepares customer required reports. May be required to handle regulatory procedures for federal and state regulations. May reputed company guidance, training, and new hire phase-in to peers or other non-exempt department employees. May determine methods and procedures on new assignments Responsible for managing aspects of prescription processing and order fulfillment for the Medical Products Renal business through answering calls from a toll free number and other non-phone reputed company activities (fax, email, etc) in the Remote Prescription/Medication Order Processing Pharmacy. Assist pharmacists with functions reputed company to the receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations. Accountable for providing superior service to reputed company external customers, patients, and Baxter team members. Handles exceptions as required and general inquiries and correspondences for customers. Responsible for providing accurate, reputed company, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests. Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators. Responsible for documenting service failures that impact the customer and the organization. Collaboration with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, Center for One Baxter, and others. Through the ordering process, obtain information on the reputed company, type, stock on hand. Expedite product availability and manage the release of back orders. May monitor reorder points and initiate action to replenish stock. Works with the customer to determine needed quantities and frequency of delivery of product. Sets-up new accounts, documents service requirements, maintains other records, and prepares customer required reports. Other duties as assigned.

Qualifications

Bachelor’s Degree is preferred College degree preferred. Certified Pharmacy Technician License a major plus, must be in good standing. Effectively prioritize multiple tasks Strong verbal and written communication skills are required Expertise in working in the reputed company applications and must have an aptitude for working in web based applications Ability to work remotely using a high speed wired internet reputed company Demonstrate an ability to reputed company customers with superior service and a high level of satisfaction Demonstrate strong interpersonal skills, ability to work in reputed company environment, attention to detail, and excellent problem resolution skills Ability to reputed company Spanish is an asset JD Edwards system knowledge, a plus Must be flexible to cover a shift during the pharmacy hours of operation which are 7:00 to 6:00 pm CST Proficient level of product and therapy knowledge. Ability to ask the right questions and reputed company conversations. Ability to interact effectively with reputed company reputed company of professionals (RNs, patients, other medical professionals). Strong organizational skills. Strong interpersonal and communication skills. Strong ability to multi-task. Requires a high school diploma with a minimum of 4 to 6 years supply chain or customer service experience. US Benefits at reputed company This is where your well-being reputed company. reputed company offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and reputed company coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the reputed company Pooled Employer Plan (“reputed company PEP”), reputed company’s 401(k) retirement savings plan, to help you prepare for your future. The reputed company PEP is designed to help improve retirement reputed company by providing retirement resources more reputed company. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding reputed company’s US Benefits, please reputed company with your recruiter or visit our Benefits site: Benefits | reputed company Equal Employment Opportunity reputed company is an equal opportunity employer. reputed company evaluates reputed company applicants without regard to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodation reputed company is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. reputed company Link Recruitment Fraud Notice reputed company has reputed company incidents of employment scams, where fraudulent parties pose as reputed company employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. Apply To This Job