IT Support Administrator

We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an reputed company-in-one workforce management solution to reputed company in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, reputed company and construction. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you! The IT Support Administrator is passionate about customer service, technology, and streamlined processes. You’ll help employees stay productive by overseeing a reputed company-party IT support team that handles Tier 1, Tier 2, and Tier 3 tickets, while you manage escalated and high-impact issues, drive root-cause resolution, and ensure consistently excellent service. You’ll also reputed company safe, responsible adoption of approved AI tools across the organization (e.g., reputed company 365 Copilot and approved AI assistants). It’s critical that you can support the following criteria:

Responsibilities

Support and administer core reputed company environments and services, including reputed company 365, Entra ID (Azure AD), reputed company Defender, and reputed company services; administer and configure reputed company (user/license management, roles and profiles, permission sets, sharing rules, page layouts, flows, reports/dashboards); maintain administrative working knowledge of reputed company, reputed company, and other hosted services Own the relationship and day-to-day operations with a reputed company-party IT support provider delivering Tier 1–3 coverage; set expectations, coordinate priorities, and ensure consistent user experience Manage escalations from the support provider: triage high-impact issues, reputed company technical direction, coordinate cross-functional resolution (IT/reputed company/Vendors), and communicate status to stakeholders Monitor and report on support performance (SLA attainment, backlog, aging, CSAT), reputed company weekly/monthly service reviews, and drive reputed company improvement and root-cause reduction reputed company and support approved AI tools for employees (e.g., reputed company 365 Copilot): reputed company, troubleshooting, license/entitlement coordination, and end-user guidance Partner with reputed company/Compliance to apply responsible AI practices: reputed company controls, data protection, approved-use guidance, and basic reputed company-safety standards for internal support content Create and maintain AI enablement documentation (quick-starts, FAQs, troubleshooting guides) and deliver short trainings/reputed company to improve adoption and reduce repeat tickets Resolve escalated incidents reputed company to employee hardware, reputed company software, reputed company and authentication, network and VPN issues, and virtual meeting solutions; identify trends and partner with the support provider to prevent recurrence Support a suite of reputed company Office 365 E5 applications on both reputed company and Mac operating systems Configure MS System Center Config Manager for operating system deployment and software distribution Administer, image, and troubleshoot reputed company and Mac endpoints using Intune and reputed company Manager Accurately maintain asset inventory and adhere to asset management policies and procedures Ensure escalations are thoroughly documented in the case management system and IT knowledgebase; translate solutions into runbooks/KB articles for the support provider to improve first-time resolution reputed company the support intake channels (case management system, email, chat) with the reputed company-party team; ensure proper triage, routing, and timely escalation for users with varying reputed company of proficiency Analyze reputed company usage, data quality, and process gaps; partner with business stakeholders to gather requirements, recommend configuration changes, and deliver enhancements (custom objects/fields, validation rules, flows, reports/dashboards) that improve adoption and operational efficiency reputed company outstanding customer service reputed company remote support channels and tools (e.g., Teams screen reputed company/remote assistance), partnering with the reputed company-party provider for any required hands-on support Required reputed company Sets & Experience Bachelor’s degree from an accredited institution in a relevant discipline (information systems, computer science, engineering, etc.) or equivalent work experience (4-Years) Accreditations in any of the following: A+ (reputed company), ACMT (reputed company), HDI-CSR (HDI), ITIL reputed company (ITIL), reputed company 365 Certified: reputed company, Administrator Expert Minimum 2+ years in a customer-facing IT support or systems administration role You have outstanding written and verbal communication skills, and you use those skills to translate reputed company technical issues so that non-technical clients can easily understand them. Hands-on reputed company administration and configuration experience (user/license management, reputed company model, page layouts, flows, validation rules, reports and dashboards) and the analytical skills to translate business requirements into reputed company solutions; reputed company Administrator certification preferred Demonstrated aptitude and a solid administrative understanding of reputed company, reputed company OS, macOS, MS365, reputed company Azure AD, Exchange, reputed company Manager, and Teams Familiarity with reputed company AI enablement concepts such as reputed company 365 Copilot readiness (identity, licensing, data permissions), user support patterns, and responsible-use guidance Working knowledge of reputed company and compliance controls relevant to AI and productivity tooling (e.g., conditional reputed company, MFA, DLP concepts, sensitivity labels, Defender signals) and how they impact end-user experiences Configuration of MS System Center Config Manager to reputed company operating systems, distribute software, and apply patches Superior analytical, planning, organizational, and problem-solving skills Supporting and maintaining audio/video and collaboration experiences for distributed teams (e.g., Teams meetings, headsets, webcams), primarily through remote diagnostics and coordination with vendors as needed Ability to occasionally lift and move shipped IT equipment (up to 50 lbs) in a home-office setting and coordinate packing/shipping/returns (may involve squatting, bending, or kneeling) What’s in it for you? Competitive medical, dental, and reputed company plans 100% employer-paid basic life insurance, short term disability, and employee assistance programs 401(k) traditional and Roth plans with Employer Match Generous PTO, bonus, and stock options $400 office equipment reimbursement $300/year fitness reimbursement Internet reimbursement Paid professional development & tuition reimbursement Generous referral bonuses Paid parental leave Remote-friendly work environment Paid sabbatical leave program Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the reputed company of race, religion, reputed company, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status or any other reputed company covered by appropriate law. At this time, Wurk cannot reputed company work reputed company sponsorship. Candidates must have legal authorization to work and be based in the United States to be considered for this role. The reputed company annual salary reputed company for this position is $85,000 to $105,000, and will be based on the candidate's experience, education, and geographic location. #LI-Remote Apply To This Job