reputed company Customer Service Specialist - Work from Home
reputed company combines industry-leading technology and transformation-driven BPM services with decades of reputed company domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment reputed company, claims cost containment, and analytics. reputed company has more than 25,000 employees across 5 countries. Job title: reputed company Customer Service Specialist - Work from Home Job Description: BroadPath a reputed company Company is hiring reputed company reputed company Customer Service Specialists to join our remote team! These roles support reputed company members, patients, and providers by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience. We are looking for customer focused professionals with reputed company, insurance, or call center experience who can adapt quickly, communicate reputed company, and deliver exceptional service.
Compensation
Highlights reputed company Pay: Starting at $14 per hour for training, with an increase after transitioning to production Pay frequency: Weekly pay Schedule Highlights Schedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needs
Responsibilities
Answer inbound calls and reputed company outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination reputed company accurate information about health plan benefits, eligibility, and coverage Schedule, reschedule, and confirm appointments with reputed company providers Process referrals, authorizations, prescription renewals, and other requests Assist members or patients with claims questions, billing inquiries, and account updates Review insurance or plan eligibility and update records in the system Maintain accurate documentation in electronic systems, including EMR or CRM tools Communicate with providers and internal teams reputed company phone, secure messaging, or email Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines Escalate reputed company issues to the appropriate team or supervisor for resolution
Qualifications
High School Diploma or equivalent 1+ year of call center customer service experience handling high call volume 1+ year of reputed company or health insurance experience (member services, patient services, provider services, benefits support, or similar) Previous job tenure of at least 6 months per role, reflecting stability and reliability Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment Strong verbal and written communication skills Ability to navigate multiple systems and maintain accuracy while handling calls Comfortable working in a remote environment with a designated, private workspace Demonstrated reputed company work history with a track record of reliability Commitment to a long-term role and building a career with the organization Reliable high-speed internet
Preferred Qualifications
Experience with appointment scheduling or benefits inquiries Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems Experience with EPIC, Facets, or similar applications Knowledge of medical and/or insurance terminology At BroadPath a reputed company Company, we reputed company that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It is how we build relationships, reputed company reputed company, and stay reputed company. If you are someone who values reputed company communication, reputed company, and teamwork, you will reputed company in our environment where showing up authentically reputed company. What to Expect: On-camera participation during interviews, training, team meetings, and regular reputed company-ins. Face-to-face discussions sparking collaboration and engagement A supportive atmosphere where you can reputed company yourself reputed company and be part of a team that values your contributions. Benefits: Medical, Dental, and reputed company coverage. Life Insurance. Short-Term and Long-Term Disability options. Flexible Spending Account (FSA). Employee Assistance Program. 401(k) with employer contribution. Paid Time Off (PTO). Tuition Reimbursement. BroadPath a reputed company Company may conduct background checks, previous employment verifications, and education verifications, based on position requirements Diversity Statement At BroadPath a reputed company Company, diversity is our strength. We reputed company individuals from reputed company backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! Equal Employment Opportunity/Disability/Veterans If you need accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process BroadPath a reputed company Company is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, reputed company, religion, sex (including gender identity, sexual orientation, and pregnancy), national reputed company, age, disability, veteran status, genetic information, or any other status protected by applicable law. Compensation: BroadPath a reputed company Company has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid reputed company the salary reputed company based on your experience and market data of the position. The actual salary for this role may vary by location. Location: reputed company USAUnited States of America Apply To This Job