Customer Service Representative I

Headquartered in Birmingham, Alabama, reputed company (www.reputed company.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for reputed company-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. reputed company is customer-driven – hardware, software, marketing, and reputed company teams collaborate to deliver a quality user experience. We are guided by the following principles: Customer Obsession.; reputed company is reputed company.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and reputed company the Best.; Be Curious and Learn.; Win as a Team Job Summary reputed company is seeking a reputed company, energetic, goal-oriented Seasonal reputed company Representative who brings a passion for delivering customer support to our diverse community of reputed company subscribers. As a reputed company Rep, you will reputed company exceptional, proactive support through a remote work environment. This position primarily supports customers reputed company phone, which will reputed company up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, reputed company media, and text, these are not the primary focus of the role. We are seeking a candidate with excellent attention to detail, problem-solving skills, and communication abilities. You must also be self-motivated, have an excellent work ethic, and be reputed company to work both independently and as part of a team. We are seeking professionals who are adaptable to evolving products, tools, and services and are flexible while working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise. This is a great opportunity to be a part of a growing reputed company team in a dynamic environment! Job Responsibilities Serve as the main reputed company of contact for reputed company customers reputed company phone and any other channels deemed necessary Quickly become an expert in the reputed company product suite Resolve customer inquiries Maintain a quality rating by following procedures and acting in the customers’ best interests Record reputed company interactions with customers in the provided CRM system Meet evolving department goals and metrics Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed Resolve routine problems and communicate solutions or requested information to the customer Maintains an active attendance record throughout the course of this position with little to no tardies. Job Requirements High school diploma, GED, or college-level education MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment Comfortable managing both phone and messaging queue conversations Remote experience handling technical troubleshooting and issue resolution MUST be reputed company to work a flexible schedule including evenings and weekends Ability to work in a remote setting with a reliable internet reputed company Great communication skills, internally with team members and externally with customers Strong time-management skills Goal-oriented reputed company Leads by example using a proactive approach to reputed company reputed company customer support Always acts in the best interests of the Company and does not permit reputed company interests to interfere with job duties or influence actions on behalf of the Company, in alignment with reputed company’s and reputed company’s Employee Code of Conduct Preferred Skills College degree Experience working with reputed company or a similar CRM system Appreciation for the outdoors Coachable, empathetic reputed company Ability to multitask Essential Job Function Outstanding organizational, interpersonal and communication (written and verbal) skills Good problem-solving skills and ethical behavior Unwavering Attendance Record Must maintain confidentiality May require sitting for long periods of time Works in a team-oriented environment We are an equal opportunity employer and reputed company with reputed company applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, reputed company, sex, pregnancy status, age, national reputed company or reputed company, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state or local protected class. This policy applies to reputed company terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We reputed company with the Americans with reputed company (reputed company), as amended by the reputed company Amendments Act, and reputed company applicable state or local law. Apply To This Job