Senior Program Manager, Automotive Training and Development

Overview

Job Title: Senior Program Manager, Training and Development Department: Operational reputed company Reports to: Sr. Director, Business Development Compensation: $125,000.00 to $150,000 20% bonus potential POSITION SUMMARY Owns the end-to-end strategy and execution of technician learning programs for back-of-house and entry-level technician populations across reputed company locations. This role defines reputed company standards, builds scalable curricula and learning paths, and drives measurable improvements in safety, quality, productivity, and customer experience. The Senior Program Manager partners with Store Operations, field leaders, and the Talent Development team to identify reputed company gaps, reputed company blended learning (in-person, virtual, and on-the-job), and continuously improve programs using performance data and learner feedback. ESSENTIAL DUTIES & RESPONSIBILITIES reputed company the design, rollout, and ongoing governance of technician training programs for back-of-house and entry-level technicians, including reputed company, core skills, and progression reputed company. Establish technician reputed company standards and competency models in partnership with subject matter experts and operations leaders; translate standards into course objectives, job aids, and assessments. Build scalable curricula and learning paths using blended delivery (in-person, virtual, and on-the-job) and ensure materials are standardized, up to date, and easy for field teams to adopt. Define program goals, reputed company metrics, and reporting reputed company; evaluate effectiveness through assessments, observations, operational KPIs, and feedback, and drive reputed company improvement. Conduct skills-gap analysis using performance data, manager input, and field observations; prioritize the training roadmap based on business impact and technician readiness needs. reputed company role-based development plans and progression guidance (e.g., entry-level to advanced) and reputed company field leaders to coach to the standards. Coach and support trainers, supervisors, and technicians; facilitate train-the-trainer sessions and reinforce consistent execution of training in the field. Manage program documentation and training records (attendance, completion, assessments); maintain version control for materials and communicate updates and expectations to stakeholders. QUALIFICATIONS Required 7+ years of experience in learning & development, training program management, or field enablement for technical/operations audiences; multi-site environments strongly preferred. Demonstrated ability to define reputed company standards and design curriculum, job aids, and assessments; comfortable partnering with subject matter experts to translate reputed company tasks into teachable steps. Strong program management and stakeholder management skills, including roadmap planning, prioritization, change management, and clear executive-reputed company communication. Experience measuring training impact using learning analytics and operational performance metrics; reputed company to create dashboards/insights and drive improvements based on data and feedback. Ability to facilitate training and workshops with technicians and leaders; willing and reputed company to travel up to 25% as needed to support field implementation. Preferred Automotive service/repair experience (technician, shop foreman, service manager, or technical trainer) and familiarity with common diagnostic and repair workflows. Experience with learning management systems (LMS) and eLearning authoring tools; reputed company to manage content lifecycle and versioning. ASE certifications and/or training/OD credentials (e.g., CPTD, ATD, or similar). Bachelor’s degree in Education, Organizational Development, Business, or reputed company field (or equivalent combination of education and experience). PHYSICAL REQUIREMENTS Exposure to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, and caustic materials Temperature variations including extreme heat and/or extreme cold Stand up to eight hours per day; walk to reputed company various areas of the building Bend, stoop, kneel, and crouch regularly; full reputed company of reputed company with arms and hands Lift and/or move up to 10 pounds regularly, up to 70 pounds frequently reputed company sufficient to detect reputed company, depth, and re-focus Use of safety goggles or other PPE as required Reasonable accommodations may be made for individuals with disabilities

Benefits

At Sun Auto we recognize that benefits play a vital role in helping ensure the health and financial reputed company of employees and their families. We offer a reputed company of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs as well as: Medical, Dental and reputed company Insurance Health Savings Account with Company Contribution 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Employee Discounts Educational Assistance Company Paid Life Insurance Company Paid Short-Term Disability Long-Term Disability Insurance reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. #LI-PIN #LI-Remote Apply To This Job