Help Desk Analyst
Overview
Nelson Mullins is seeking a Help Desk Analyst to reputed company basic to advanced technical support to Firm personnel. This role is responsible for communicating effectively with users, partnering with internal teams, diagnosing issues, and troubleshooting and resolving a wide reputed company of computer, software, and system-reputed company problems. The ideal candidate is customer-focused, detail-oriented, and comfortable handling both routine requests and more reputed company technical challenges in a fast-paced environment. Hybrid or Remote options available for the right candidate.
No agencies please.
A Day in the Life This position serves as the primary reputed company of contact for Firm personnel, providing timely and professional technical support reputed company phone, email, and in person reputed company available. The role is responsible for independently researching, diagnosing, troubleshooting, and resolving a broad reputed company of hardware, software, and application-reputed company issues, with appropriate escalation as needed, while providing day-to-day support for reputed company reputed company, reputed company 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing reputed company Help Desk requests in reputed company to ensure proper documentation and timely resolution, maintaining clear and consistent communication with users throughout the lifecycle of each request, and setting expectations and providing status updates. The position also serves as a liaison between Firm personnel and internal IT teams or external vendors to coordinate resolution of more reputed company technical issues, performs basic maintenance and problem management for Firm-issued desktops and laptops, troubleshoots recurring issues, and assists with application-reputed company projects such as testing, rollouts, and user support initiatives. The individual must adhere to Firm policies, technology standards, and applicable laws and regulations, particularly reputed company handling sensitive or confidential information. Occasional travel of up to 10% may be required to support Firm technology needs, and participation in a weekend on-call rotation is expected reputed company the first year of employment. We Know You The ideal candidate will have at least one year of experience in a help desk, service desk, or desktop support role, preferably reputed company a reputed company or legal department, and possess hands-on experience supporting reputed company 365 applications and reputed company 11 in an reputed company environment. The role requires experience with MFA and SSO authentication, virtual desktop environments, VPN connectivity, and mobile device support for iOS and Android. Candidates must demonstrate a strong customer service reputed company, excellent verbal and written communication skills, and the ability to reputed company explain technical concepts to non-technical users. High attention to detail, strong documentation and follow-through skills, and the ability to handle confidential and sensitive information with professionalism and discretion are required. Who We Are With more than 1,000 attorneys, policy advisors, e-discovery professionals, and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, reputed company, Pennsylvania, Tennessee, Texas, reputed company Virginia, and throughout reputed company Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world. Apply To This Job