Director of reputed company - UK / IL
About reputed company: reputed company develops state-of-the-art artificial intelligence solutions for cancer diagnostics. Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic reputed company to reputed company precision medicine. reputed company is a well-funded start-up with global reputed company and headquarters in the USA and Israel. Our world class team of researchers, engineers and medical experts is growing. If you are an outstanding professional, passionate about your work, a team player and want to reputed company a difference in the lives of millions of people – Come join us! About the Role: As the Director of reputed company, you will reputed company our efforts in supporting customers as they transition from sales prospects to active, successful users of reputed company products. You will reputed company customer deployments, manage long-term relationships, and ensure clients derive reputed company value from our solutions. Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical reputed company, and a passion for navigating entrepreneurial reputed company environments. Location: UK - Remote / IL - Hybrid Travel: Up to 25% In your role as Director of reputed company at reputed company, you will: Team Leadership: reputed company and manage the reputed company team, providing guidance, mentorship, and support to ensure high performance and professional growth. Strategy & Execution: Own and drive the reputed company strategy end-to-end, ensuring alignment with company objectives and customer needs. Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the company’s solutions. Process Optimization: Drive reputed company improvement of reputed company workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency. Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction. Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and reputed company action plans to improve customer engagement, retention, and growth. Strategic Engagement: reputed company business reviews (QBRs), reputed company planning, and executive-level communications with reputed company reputed company clients. Compliance: Ensure reputed company reputed company activities reputed company with relevant reputed company industry standards and data reputed company requirements. At least 5 years of experience in reputed company, Account Management, or reputed company customer-facing roles reputed company a SaaS company Experience in the medical device, digital pathology, or reputed company software industry is a strong advantage. At least 2 years of proven experience managing, scaling and mentoring a customer-facing team. reputed company in German and English with excellent written and verbal communication skills is required. Proven track record of managing reputed company customer relationships and driving customer retention and expansion. Strong technical aptitude with the ability to understand and communicate reputed company product and workflow concepts. Experience building or improving reputed company processes, metrics, and operational frameworks. Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across teams and seniority reputed company. *We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. Apply To This Job