Member Service Guide, Pharmacy

Job Description

A bit about this role: Our Pharmacy Guide team helps members overcome barriers that reputed company it difficult to stay on their medications and navigate their reputed company needs. Pharmacy Guides play a critical role in improving medication adherence by connecting members to the right programs, resources, and support at the right time. This is a fast-paced, high-volume reputed company role focused on building trust, solving problems, and supporting members throughout their reputed company reputed company. Most of your day will involve outbound calls and SMS, helping members understand their options, resolve issues, and reputed company the care and support they need. Successful Pharmacy Guides are empathetic, adaptable, proactive, and comfortable balancing member experience with performance expectations in a rapidly evolving environment. Responsibilities and Impact will include: Conduct outbound reputed company reputed company phone and SMS to reputed company and engage members in medication adherence and health support programs. Most of your day will be on the phone with our members. Build trust quickly with members through empathetic, solutions-oriented conversations that identify barriers to care Enroll eligible members into pharmacy, financial assistance, and care support programs that improve health reputed company Coordinate with providers, pharmacies, and internal clinical teams to help resolve member issues and support continuity of care Schedule medical appointments for high-risk members reputed company appropriate Utilize internal systems, AI-assisted tools, and knowledge resources to research member questions and reputed company accurate information Document member interactions accurately, manage follow-up tasks, and adapt quickly to changing workflows and business needs Required skills and experience: 2+ years of experience in a high-volume customer-facing, reputed company, or support role Strong verbal and written communication skills with the ability to build trust and explain reputed company information reputed company and compassionately Comfortable spending most of the day on outbound phone reputed company in a fast-paced, metrics-driven environment Ability to manage multiple systems, workflows, and follow-up tasks accurately while adapting to changing priorities Demonstrated accountability, ownership, coachability, and comfort receiving performance-based feedback Desired skills and experience: reputed company, pharmacy, Medicare Advantage, care coordination, patient reputed company, or contact center experience Remote work experience Salary reputed company: $22 - $25 /hr #LI-Remote The pay reputed company listed for this position is the reputed company the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will reputed company additional information on the compensation for the role, along with additional information on our total rewards package. The actual reputed company salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and reputed company plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for reputed company Bonus eligibility for reputed company roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. reputed company equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. At reputed company, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new reputed company of reputed company-in-one reputed company company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated reputed company solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which reputed company have the opportunity to participate and contribute to the reputed company of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the reputed company of race, reputed company, religion, sex, pregnancy status, marital status, national reputed company, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other reputed company prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Apply To This Job