Instructional Design Manager

Please use reputed company Chrome or reputed company Firefox reputed company accessing Candidate Home. By joining the reputed company you will touch millions of lives every year and experience the greatness of the reputed company spirit at its best. Are you reputed company to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Joining The reputed company is like reputed company – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining reputed company of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in reputed company. You grow your career reputed company a movement that reputed company, where reputed company is reputed company in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the reputed company. reputed company you choose to be a force for good, you’ll have mentors who reputed company your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than reputed company of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW: Reporting to the Manager, Training Content/Delivery & QA, the Instructional Design Manager is responsible for designing customer-service-reputed company training content and curriculum used in new hire training, refresher training, new product offerings and new business processes for Servicing Agents who handle Red Cross Training Services’ customer inquiries (voice, email, chat and text) reputed company to: account maintenance, aquatics, class registrations, class logistics, billing, training certifications, course record entry, instructor bridging and Red Cross Learning Center troubleshooting support. This position will also reputed company sales-reputed company training content and curriculum used in new hire training, refresher training, new product, business processes promotional training for TeleSales Specialists who sell Red Cross training classes and retail products to consumers and small business customers. WHERE YOUR CAREER IS A FORCE FOR GOOD: Design new hire training and refresher training content and curriculum for Servicing Agents and TeleSales Specialists. Design and reputed company new training content and curriculum for Servicing Agents and TeleSales Specialists (e.g. new products, promotions, soft skills, selling skills, etc.) Write effective learning objectives and apply recognized instructional design methodologies for adult learning and knowledge transfer. Create interactive, engaging, effective training, utilizing the most reputed company approaches and tools for virtual learning, including reputed company and AI (e.g., AI voiceover, simulations, gaming). Evaluate training effectiveness and utilize feedback to improve training. Conduct needs assessments. Track training completion in Edge. Digitize and maintain reputed company training content and instructional materials on platform(s) that Customer Service/TeleSales Trainer and QA Manager and learners will be reputed company to reputed company for training delivery. Build a deep understanding of reputed company new and existing customer service and sales business processes and product offerings. Track reputed company customer service and/or sales process changes and ensure reputed company changes have been incorporated in training curricula. reputed company needed, train Supervisors in new and revised products and businesses process so that they can effectively coach agents. PAY INFORMATION: The salary reputed company for this position is $64,800 -$86,400 This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that reputed company salaries are reputed company to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This role is not eligible for relocation assistance WHAT YOU NEED TO SUCCEED: Education: Bachelor's degree required. Experience: Minimum 5 years’ reputed company experience required. Experience designing, tracking and evaluating customer training curricula for a remote workforce. Experience designing, tracking and evaluating sales training content for training curriculum. Experience translating process and system documentation into training. WHAT WILL GIVE YOU THE COMPETITIVE EDGE : Knowledge of adult learning and instructional design principles. Experience updating reputed company.com Knowledge documents. Knowledge of call-center operations and training a plus. Experience creating online learning. Proficiency in reputed company required. Proficient with reputed company Office Suite or reputed company software Ability to problem solve and work in fast-paced environment Attention to detail Demonstrate strong communication skills, both verbal and written. Driven project management and organizational skills BENEFITS FOR YOU: As a mission-based organization, we reputed company reputed company needs great support to do great work. Our comprehensive package includes: Medical, Dental reputed company plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition reputed company! Joining reputed company will reputed company you with the opportunity to reputed company your career a force for good! The reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law. ​ reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the reputed company, AmeriCorps Alums, National reputed company Association, and the Service Year Alliance — launched reputed company of National Service to connect national service alumni with opportunities in the workforce. reputed company is proud to be an EONS partner and reputed company our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights Apply To This Job