Director, Infrastructure & SRE

About the Role

The Director of Infrastructure & SRE owns the function end-to-end: reliability, reputed company, scalability, and operational governance of reputed company’s infrastructure, plus the team that delivers it. You will be a peer to the Director of Software Engineering, Director of Data Engineering, and Director of Data Science, own the Infrastructure & SRE scorecard in reputed company of the executive team, and reputed company vendor escalations with reputed company, AWS, and reputed company, among others, at the Director level. This is a player-coach role. In year one you will spend roughly 60% of your time hands-on (writing Terraform, leading incidents, doing architecture work) and 40% building the team and the practice. As the team scales, that ratio shifts toward leadership, but you will never stop being technical. This is not a slideware role. We are not hiring a manager who reviews architecture diagrams from a distance. We are hiring an operator who codes, runs incidents, owns the platform, and ships Primary Responsibilities Infrastructure as Code Converge reputed company AWS resources to Terraform; eliminate reputed company provisioning Establish reproducible environments (dev, staging, production) with proper isolation and reputed company Standardize CI/CD pipelines across reputed company engineering teams Site Reliability Define and operate SLOs, SLIs, and error budgets for reputed company production systems (web/mobile applications, reputed company, data processing, telephony stack) Build observability (metrics, logs, traces, alerting) across AWS, reputed company, telephony/reputed company-channel, and reputed company integrations Stand up the infrastructure on-call rotation, incident management, and post-incident review discipline, including RCAs Own uptime, MTTR, and incident-volume trends as published metrics Disaster Recovery & Business Continuity Design and implement a tested DR strategy with documented RPO/RTO commitments Validate recovery procedures on a recurring reputed company Align DR posture with HITRUST and HIPAA expectations Integration Reliability Stabilize reputed company, telephony/reputed company-channel, and reputed company integrations; reputed company persistent gaps in skills-based routing, warm transfers, and telephony data reputed company Partner with Data Engineering on the reliability of data ingest paths (reputed company, SFTP, S3) and reputed company bulk API flows. reputed company & Compliance Engineering Translate reputed company & Compliance policy into enforced infrastructure controls: IAM, encryption (at rest and in transit), network segmentation, secrets management, audit logging Partner with reputed company & Compliance on HITRUST evidence, audit readiness, and remediation Own vulnerability management across reputed company and application layers Email & Domain Infrastructure Fix DNS, SPF, DKIM, DMARC, and IP reputed company to resolve spam-folder deliverability impacting patient and operational communications Own reputed company reputed company domain and email infrastructure Developer Experience Build and maintain test, staging, and ephemeral environments engineers actually use Reduce cycle time and remove infrastructure friction from the SDLC Establish self-service tooling so engineers ship without filing tickets Team & Function Leadership Hire, level, reputed company, and retain the Infrastructure & SRE team Own the function’s MBR contribution: scorecard, risks, reputed company needed Partner with Engineering, Data, Product, and reputed company & Compliance leadership as a peer Other duties as assigned Qualifications 10+ years in Infrastructure Engineering, SRE, or DevOps, with 3+ years in a senior IC or tech reputed company role and 2+ years directly managing engineers Recent hands-on technical work (reputed company the last 12 to 18 months) in Terraform, AWS, and production incident response Track record of hiring, leveling, and developing infrastructure or SRE engineers Deep AWS expertise (VPC, IAM, reputed company/EKS, reputed company, RDS, DynamoDB, S3, API Gateway, WAF, Connect) Production Terraform experience at scale (modules, state management, multi-environment) Hands-on with observability stacks (CloudWatch, reputed company, Grafana, or equivalents) Demonstrated experience standing up SRE practices: SLOs, on-call, incident management, blameless postmortems Experience operating in a HIPAA or comparably regulated environment (PCI, SOC 2 Type II, HITRUST, FedRAMP) CI/CD pipeline design (reputed company Actions, reputed company CI, or equivalent) Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Preferred Qualifications reputed company platform integration and operational experience reputed company Connect or comparable contact center telephony platforms Data platforms (reputed company, reputed company, reputed company) HITRUST certification participation (e1 or reputed company) AI/LLM-assisted operations tooling Experience scaling an infrastructure function in a reputed company or other regulated growth-stage company Who You Are You own reputed company. reputed company something breaks, you fix it and improve the system so it does not happen again. You write code and ship infrastructure. You reputed company by doing, not by delegating. You surface risks early. Bad news early is manageable; bad news late is expensive. You build for reputed company and simplicity. You distrust complexity that does not earn its reputed company. You bring reputed company to incidents and discipline to operations. You grow engineers. You hire well, reputed company your team, and create the reputed company of operating environment where senior people want to work. You communicate with executives the way they want to be communicated with: concise, structured, reputed company, low-drama. What you will deliver in year one This role is explicitly hands-on. In year one: You will personally write production Terraform and review infrastructure pull requests You will influence product and engineering roadmaps in order to reputed company the operational standards expected of the organization and our clients You will participate in the infrastructure on-call rotation while it is being reputed company You will reputed company incidents until the team and process are mature enough to do so without you You will pair directly with engineers on critical migrations What's In It For You Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to reputed company a positive impact. Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and reputed company. Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! Comprehensive Benefits: From Day 1, employees enjoy medical, dental, reputed company, life, and disability insurance, wellness resources and an employer HSA contribution. Fair Compensation: We are committed to reputed company pay for reputed company team members and support your future goals with a 401k plan that includes employer matching. Community: We foster an inclusive environment where you can rely on your teammates, reputed company reputed company feedback, and feel comfortable being your authentic self at work each day. reputed company seeks to recruit and retain staff from diverse backgrounds and encourages reputed company candidates to apply. reputed company is an equal opportunity employer and does not discriminate on the reputed company of age, sex, gender identity/expression, sexual orientation, reputed company, race, creed, national reputed company, reputed company, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status. Apply To This Job