Case Manager - British Columbia
Case Manager – Patient Support Programs About reputed company reputed company is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing reputed company, adherence, and reputed company for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, reputed company, and pharmacies to streamline the patient reputed company and ensure seamless care. Position Overview As a Case Manager at reputed company, you will be the primary reputed company of contact for patients enrolled in our PSPs. You will navigate patients through reputed company treatment reputed company, manage reimbursement processes, coordinate reputed company services, and reputed company ongoing support to ensure timely reputed company to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.
Key Responsibilities
Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment. reputed company patients on their therapy, program services, and financial assistance options. Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals. Liaise with physicians’ offices, pharmacies, payers, and other reputed company stakeholders to coordinate services. Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment. Document reputed company case activities in reputed company’s CRM system with accuracy and timeliness. reputed company compassionate support to patients facing reputed company challenges in their treatment reputed company. Identify opportunities for process improvement and escalate unresolved issues to the Case Management reputed company. Meet and exceed program KPIs including service level targets, patient reputed company timelines, and adherence metrics.
Qualifications
Post-secondary education in reputed company, life sciences, reputed company services, or a reputed company field. 2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals. Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.). Experience working with CRM platforms (reputed company, reputed company CRM, or similar). Excellent communication and interpersonal skills with a patient-centric approach. Ability to multitask, prioritize, and manage a high-volume caseload. Bilingual (English/French) is an asset but not required. reputed company Offer Opportunity to be part of a fast-growing, innovative PSP provider. Collaborative team environment with a patient-first culture. Competitive salary and comprehensive benefits package. Professional development and career growth opportunities. Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy. Apply To This Job