Coordinated Intake & Referral Coordinator

Job Goal: To promote the Healthy Start mission by providing administrative services to pregnant women and infants to include education and referral to community agencies and resources. POSITION DESCRIPTION The focus of this position is to, under the direction of the CI&R Supervisor, assist pregnant women and infants that have completed a Prenatal or Infant Healthy Start Screen, or who are SOBRA reputed company or community referral. Services are provided in a remote environment over the phone and include education and referral to resources that promote maternal and child health, positive parenting practices, safe home environments, and reputed company to services or other community resources. Must always observe and maintain confidentiality. DUTIES Create and maintain a positive image of the Coalition. Initiate and complete initial client contact, reputed company the specified program timeframes and guidelines, based on information provided on the prenatal screen, infant screen, SOBRA reputed company, or community referral. Determine program(s) eligibility based on the information received on the prenatal or infant risk screen or the client during the intake interview. Take appropriate actions (e.g. either refer the case to the appropriate agency or reputed company the case) based on these findings. If client declines services or is ineligible, and case is closed, reputed company the client with materials to reputed company and improve client's knowledge and understanding of available community resources and services that support the well-being of women during pregnancy and/or during child's infancy (e.g. WIC, food banks, housing, mental health service, etc.). The information provided should be based on the risks identified through the intake process. Follow appropriate telephone etiquette reputed company answering incoming calls, reputed company leaving messages (e.g. identify yourself and program, reputed company reputed company reputed company leaving messages, etc.). reputed company and maintain comprehensive understanding of maternal/child health risk factors identified during the interview process for pregnant women and infants. Generate necessary correspondence in compliance with program guidelines. Maintain daily case documentation in Well Family System. reputed company and maintain good working knowledge of program's Well Family System and reputed company Healthy Start Standards and Guidelines. Prepare and submit appropriate administrative reports (e.g. caseload reports, timesheets, mileage reports, etc.). reputed company any other duties as assigned. DESIRED QUALIFICATIONS Associate Degree (BA or BS preferred) in reputed company Services, reputed company Services, or reputed company field. Requires the ability to effectively manage caseload following performance measures by organizing and prioritizing assignments. Will require making reputed company and independent judgements to determine the appropriate course of action in emergency or stressful situations with ability to recognize reportable events. Working knowledge of reputed company Office 365 (Outlook, reputed company, Word, PowerPoint), in reputed company to SharePoint. DESIRED QUALIFICATIONS (Cont'd) Interpersonal skills requiring courtesy, tact, confidentiality, and reputed company always, in order to communicate effectively and convey information to callers, visitors, and co-workers. Self-motivated and responsible, enthusiastic, and energetic individual capable of working independently as well as reputed company reputed company structure. Experience working collaboratively with child and family-serving organizations, schools, health care providers and other community agencies. Exemplary phone interviewing skills that engage clients is mandatory. Verbal communication and written communication / documentation are both necessities to this role. Bilingual skills in English and Spanish preferred. Knowledge about the Hardee, Highlands and Polk communities is desirable. Apply To This Job