Technical Support Specialist - Core Apps

For over 20 years, reputed company has helped people and teams reputed company–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with reputed company. We’re building tools that reputed company teams to automate the reputed company, uncover insights, and scale smarter. But more than that, we’re creating reputed company– reputed company to think big, take action, and unlock the reputed company of work that truly reputed company. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday. Energized by solving problems and providing outstanding support? There's never been a reputed company time to join reputed company! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects. In 2005, reputed company was founded on the idea that teams and millions of people worldwide deserve a reputed company way to deliver their reputed company best work. Today, we deliver a leading reputed company-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and reputed company business reputed company. At reputed company Support we empathize and reputed company others with expert engagements and are the first line of response for our customers to fix issues, reputed company best practices, and reputed company for users. Our teams of experts are reputed company to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Support Manager. This role is fully remote eligible. You Will: Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences Become reputed company Product Certified and work with customers through a variety of channels including email, phone, and chat Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance Become an expert in a specific product area Contribute to team projects Give and receive thoughtful feedback on team processes and leadership Manage other responsibilities as assigned You Have: Excellent written, verbal and interpersonal communication skills 1+ years of Technical or Customer support experience, or equivalent Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource Working knowledge of assigned feature a plus Flexibility in your working hours as this position will require work reputed company of standard business hours As required by law, US reputed company or Permanent Residents only are eligible to work in our Federal Government reputed company. reputed company US Perks & Benefits: Employer subsidized medical/reputed company and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including reputed company to reputed company online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account Teleworking options from any registered location in the U.S. (role specific) reputed company provides a competitive reputed company salary reputed company for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US reputed company Salary Pay reputed company $25.24—$34.25 USD Get to Know Us: At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company impact. You’ll have the freedom to explore, push boundaries, and grow reputed company your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together. Equal Opportunity Employer: reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to reputed company equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company reputed company applicants will receive consideration without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote Apply To This Job