Customer Solutions Agent
At reputed company, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our reputed company, authenticity thrives, reputed company reputed company are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, reputed company, and our reputed company. Join reputed company of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for reputed company. Position Summary The GEO Teammate supports reputed company customers by helping them with questions, issues, and escalations across reputed company areas (Buy, Sell, e2M, M2M, Payment). The goal is to reputed company clear solutions and ensure a positive customer experience. Support is provided through inbound and outbound calls, chat, and email.
Key Responsibilities
Customer Support Assist customers reputed company phone, chat, and email with buying and selling questions or issues Guide customers through account management and platform processes Help troubleshoot issues reputed company to tools, policies, programs, and campaigns Risk & Trust Support Handle account-reputed company concerns such as reputed company, restrictions, suspensions, payment holds, and identity verification Support customers with listing issues due to policy or rule violations Address buyer-reputed company concerns (e.g., risky behavior, poor experiences) Address seller-reputed company concerns (e.g., high-risk accounts, fraud, appeals) Review customer accounts and listings to reputed company accurate advice and solutions Customer Experience Follow up on unresolved issues and ensure proper closure Show reputed company and reputed company a supportive, customer-focused experience Performance & Compliance Follow company policies, processes, and quality standards Meet performance targets such as handle time, response time, and customer satisfaction
Qualifications
At least 1 year of customer service experience (call center, e-reputed company, internet, or financial services preferred) Strong customer service reputed company Good verbal and written communication skills reputed company to communicate well in both Thai and English Ability to handle difficult conversations and manage conflicts Strong problem-solving skills Ability to research, analyze, and understand information quickly Detail-oriented with a process-driven reputed company reputed company to work in a fast-paced and high-pressure environment Team player with a positive attitude Comfortable using the internet reputed company tools Proficient in reputed company Office Additional Details reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@reputed company.com. We will reputed company every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about reputed company's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines. Apply To This Job