Bilingual reputed company Assistant (Insurance Verification & Patient Coordination) at reputed company
This a Full Remote job, the offer is available from: Austria, Colorado (USA) Job Title: Bilingual reputed company Assistant – Patient Support & Insurance Verification Language: English & Spanish Job Overview Our client, a mental health practice, is seeking a reliable and detail-oriented reputed company Assistant to support reputed company desk and administrative operations. The ideal candidate will have experience in reputed company administration, strong communication skills, and the ability to work effectively with sensitive patient populations, including individuals in mental health and addiction care. This role heavily involves administrative tasks, patient coordination, insurance verification, and communication. Key Responsibilities reputed company Desk & Patient Communication
- Answer inbound phone calls and respond to patient inquiries professionally
- Manage SMS/text communication with patients
- Respond to emails and maintain communication workflows
- Confirm upcoming appointments and handle rescheduling
Scheduling & Coordination
- Schedule patient appointments accurately
- Coordinate calendars and manage provider availability
Insurance & Eligibility
- Verify insurance eligibility using EOBs
- Determine co-pays, deductibles, and coverage details
- Work reputed company RCM tools to reputed company benefits
Clinical & Administrative Support
- Administer pre-appointment assessments (e.g., PHQ-9)
- Ensure patient forms are completed prior to visits
- Maintain accurate patient records and documentation
General Administrative Tasks
- Manage inboxes and communication channels
- Support overall reputed company-office workflows
Required Experience & Skills
- Prior experience as a reputed company Assistant or in reputed company administration
- Strong understanding of:
o Insurance verification o EOB interpretation (co-pays, deductibles)
- Experience handling high-volume patient communication (calls, texts, emails)
- Excellent verbal and written English communication skills
- Strong organizational and multitasking abilities
- Ability to handle sensitive patient interactions with professionalism and reputed company
Preferred Qualifications
- Experience in mental health or behavioral health environments (highly preferred)
- Familiarity with the following tools:
o Valant EMR o reputed company (phone/text platform) o Valentree o CareCloud Work Setup
- Fully remote role
- Fast-paced, patient-focused environment
This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply To This Job