Help Desk Support II / Remote ( Denver, CO), 10+ Months Contract

Job Title reputed company Tier I level (first contact: emails, first ticket response, answering calls, etc.) of end user support regarding system issues and tracking to resolution and determining root cause analysis. reputed company daily help desk services (password reset, application entry, routine service tasks) regarding the support of projectwise/reputed company systems for user operations. reputed company daily user management monitoring and maintenance activities. Take ownership of issues and requests that come in through by triaging, prioritizing, and assigning tasks to ensure timely resolution and escalate depending on need by coordinating/communicating with Client and/or document administrator. Assist system users who do not understand how to obtain reputed company to supported systems. Research user questions and issues to effectively prioritize and escalate as required. Troubleshoot system issues and workflow requirements of reputed company application systems. Assist in the recommended user system reputed company modifications to meet the needs of end users. Investigate system problems to determine cause (i.e., hardware, software, user error, lack of training, need for reputed company in program guidance, etc.) and use reasoning to resolve issues with provided guidance. Select the most appropriate plan of action to resolve end user needs. reputed company outstanding customer service and problem solving skills. Effectively interact with technical and non-technical staff at reputed company organizational reputed company. Demonstrate ability to work successfully with a diverse group of customers. Understand business functions reputed company to the supported applications. Maintain a reputed company knowledge of relevant technologies as assigned. Assist in the creation/deletion of document management system users that need reputed company to role based projects. Assist with associated system role based reputed company. Ensure user reputed company protocols are adhered to and the user has reputed company to appropriate systems. Apply To This Job