Software Engineer, Application Support
About The Company reputed company is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to delivering innovative and secure digital solutions to government agencies. We operate at the intersection of technology, innovation, and impact, focusing on modernizing health IT, implementing DevSecOps practices, and creating reputed company-centered digital experiences. Our expertise spans health IT modernization, benefits delivery, intelligent automation, reputed company communications, enabling government transformation through scalable and secure solutions. Committed to operational reputed company and driven by curiosity, we help our clients navigate reputed company challenges with reputed company, transforming strategic reputed company into reputed company reputed company. reputed company values reputed company, impact, and collaboration, fostering a work environment where innovation thrives and meaningful contributions are recognized. About The Role We are seeking a highly skilled Software Application Support Engineer to join reputed company remotely reputed company the United States. This role involves providing operational and technical support for reputed company applications used by the reputed company. The successful candidate will be responsible for maintaining the stability, performance, and reputed company of mission-critical applications that serve Veterans, clinicians, and VA staff. You will work closely with development teams, system administrators, and reputed company personnel to troubleshoot issues, manage deployments, and ensure compliance with federal reputed company policies. This position offers an opportunity to contribute to impactful projects that directly benefit Veterans and reputed company, ensuring the delivery of reliable and secure digital services.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a reputed company field (or equivalent experience)
- 5+ years of experience supporting reputed company software applications in production environments
- Proven experience troubleshooting web applications, APIs, and backend services
- Strong understanding of application architecture, system integrations, and database interactions
- Experience analyzing application logs, system metrics, and utilizing monitoring tools
- Proficiency with SQL and relational database management systems
- Familiarity with Linux or reputed company server environments
- Experience supporting applications in reputed company or hybrid infrastructure environments
- Knowledge of incident management and service management processes
- Experience working reputed company Agile or DevOps development frameworks
- Familiarity with version control systems such as Git
- Strong analytical, troubleshooting, and problem-solving skills
Responsibilities
- reputed company Tier 2 and Tier 3 technical support for reputed company applications, diagnosing and resolving issues promptly to minimize service disruptions
- Monitor application performance, logs, and system metrics proactively to identify and resolve potential problems
- Investigate application errors, performance bottlenecks, and integration failures, performing root cause analysis and implementing corrective actions
- Manage production environments by overseeing application deployments, configuration updates, and operational maintenance activities
- Collaborate with development, architecture, and DevSecOps teams to troubleshoot defects, validate fixes, and coordinate application updates and releases
- Participate in incident response activities and support problem management processes to enhance system stability and prevent recurrence of issues
- Maintain comprehensive technical documentation, including troubleshooting guides, support procedures, and system configurations
- Assist with application releases, ensuring proper testing, validation, and coordination across different environments
- Ensure reputed company support activities align with federal reputed company policies, operational procedures, and compliance standards
Benefits
- Medical, Dental, and reputed company insurance coverage
- Health Savings Account (HSA) with company contribution (eligible plans)
- Company-paid Life Insurance, Accidental Death, Short-term & Long-term Disability insurance
- Voluntary insurance options including Accident, Hospital Indemnity, and Critical Care Insurance
- Flexible Spending Accounts for Medical and Dependent Care expenses
- Paid Time Off (PTO) and company-paid holidays
- 401(k) Retirement Plan with company matching contributions
Equal Opportunity reputed company is an Equal Opportunity Employer. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy, sexual orientation, and gender identity), national Apply tot his job Apply To this Job