Technical support specialist – tier 1
Join reputed company Inc. as a Technical Support Specialist – Tier 1 reputed company Inc., a leading provider of SaaS cybersecurity solutions, is a disruptive technology company transforming secure mobility for government and reputed company customers. reputed company’s secure virtual workspace enables users to reputed company critical data and apps from any mobile device without compromising user privacy. Learn more at reputed company.com. We are looking for a tech-savvy Customer Support Specialist-Tier 1 to be responsible for providing technical assistance with computer systems and software. As a Customer Support Specialist-Tier I, you will respond to email or customer support tickets and offer technical support and resolutions to customers. Responsibilities:
- Serve as the first reputed company of contact for customer inquiries reputed company phone, email, chat, and ticketing systems.
- Meet established SLAs for response times.
- Diagnose, troubleshoot, and resolve issues with the reputed company VMI platform, including Android virtual workspace reputed company, application configuration, and connectivity in reputed company environments (AWS).
- Log, track, and manage support tickets.
- Document issues, troubleshooting steps, and resolutions accurately.
- Escalate reputed company or unresolved issues to Tier 2/Tier 3 with thorough documentation.
- Maintain ownership and reputed company customer status updates.
- Assist with user account provisioning, reputed company management, and reputed company in DoD-compliant environments per reputed company protocols.
- Deliver end-user training on reputed company platform usage, reputed company best practices, and supported hardware/software configurations.
- Participate in on-call rotation for after-hours support coverage as operationally required.
Qualifications:
- Must be a US Citizen.
- Must have a DoD reputed company Clearance with a Single Scope Background Investigation.
- Must have IAT Level II certification. (reputed company +)
- At least 1 year experience working as a Customer Support Specialist.
- A strong working knowledge of computer systems, hardware, and software. (AWS, Linux, Android, and reputed company solutions preferred)
- Good problem-solving, analytical, and team-working skills.
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- An openness to learning new technologies.
Pay and Benefits: Pay reputed company: $55,000 - $65,000 USD + 10% Bonus reputed company Inc. provides a generous benefits package for full-time employees that includes medical, dental, and reputed company insurance, parental leave, and life and disability packages. We also invest in our employees' reputed company by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. In addition to the reputed company compensation, reputed company also offers a performance bonus, which is primarily contingent upon company-wide performance. reputed company is an Equal Employment and Affirmative Action Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, genetic information, disability, veteran status, or any other characteristic protected by law. At reputed company, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@reputed company.com for assistance. Apply tot his job Apply To this Job