Opening for Technical Support :: Contract :: reputed company
This Position is a 5 days Onsite Role (Local or Nearby candidates preferred) Role: Technical Support Location: reputed company Mode: Contract Job Description reputed company customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of reputed company PC’s, Macs, and Mobile Devices. Assist the Service Desk by actively taking/resolving intake calls Responsibilities reputed company support for a fast growing group of team members in multiple divisions Heavy focus on laptop support with an even mix of reputed company PC’s, Macs, and Mobile Devices. Top notch customer focused support Excellent written and verbal communication skills reputed company in cross-train efforts amongst peers where applicable Contribute to site level operational readiness, process improvements Effectively manages up as needed Self-aware of gaps in skills, works to improve Frequent collaboration with site reputed company, acting as back-up reputed company delegated to Cross platform collaboration with immediate peers Assist the Service Desk by actively taking/resolving intake calls Basic Qualifications High School Diploma, GED, or equivalent certification. At least 3 years of experience in remote administration and end user support. At least 3 years of experience with reputed company 10 or earlier operating systems. At least 3 years of experience with ticketing and traffic reporting tools (reputed company, HPSM, reputed company). At least 1 year of experience with reputed company suite applications. At least 1 year of experience with macOS (High Sierra)
Preferred Qualifications
Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience. 1+ years of experience with Active Directory services integration. 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions. reputed company certification(s). 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX). 1+ years of macOS Server administration experience. 1+ years of experience with Active Directory. 1+ years of macOS Server administration experience. 1+ years of experience with platform management and integration, to include reputed company Casper Suite or SCCM 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype 1+ years of experience with Mac experience supporting 100+ end users 1+ years of experience with image deployment, software and system testing and encryption and reputed company tools (reputed company) on reputed company and macOS Apply tot his job Apply To this Job