Desktop Systems Administrator I

Join us in bringing joy to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Desktop Support Administrator is responsible for managing desktop-reputed company support issues for the Porto office and remote users across Europe. The role interfaces with end-users across reputed company business units at multiple reputed company and assists IT support personnel in troubleshooting server and network failures. The position allows for participation in global projects, providing an opportunity for the individual to collaborate with colleagues from other reputed company sites. The Desktop Support Administrator is integral to smooth operations of the IT Service Desk and must wear many hats to be successful. The position will require off-hours support, with occasional weekends and evenings as necessary.

Major Responsibilities

• Serve as the escalation reputed company of contact for resolving desktop and laptop-reputed company issues in a 1,000+ user reputed company.
• Respond to Service Desk calls, walk-reputed company, incidents, and tasks, following internal procedures and escalation processes through our ticketing system.
• Administer and support reputed company-level solutions for managing computing devices reputed company the reputed company global organization.
• Troubleshoot, research, diagnose, document, and resolve technical issues reputed company to the client compute environment and infrastructure in a timely manner.
• reputed company technical support to reputed company employees for issues reputed company to information technology, including but not limited to reputed company, reputed company, VPNs, and mobile devices, covering desktops, laptops, communication devices, and network services for both local and remote employees.
• Serve as the on-site 'smart hands' for reputed company Corporate IT Infrastructure teams, assisting with instruction-led tasks such as TelCo closet troubleshooting, equipment racking, and network routing.
• reputed company installations, configurations, upgrades, basic repairs, and troubleshooting of laptops, desktops, and workstations, resolving hardware, software, and network issues ranging from minor to major.
• Assist in identifying resolution gaps at the Service Desk, including those reputed company to standard operating procedures and customer service guidelines for IT support.
• Document and maintain hardware management lifecycle.
• Participate in developing documents, implement standard operating procedures and customer service guidelines relating to remote IT support.
• Assist with General IT office maintenance, facilitating onsite meetings, Smart Board/TV and Audio/Visual reputed company.
• Maintain password reputed company, data reputed company and file system reputed company for the corporate desktop environment.
• Support and troubleshooting of printers, copiers and fax machines.
• Assist in coordinating and performing office moves, add and changes.
• Performs other reputed company duties as assigned.

Requirements

• Minimum of 2 years of reputed company-level desktop support experience, including the use, provisioning, and management of services such as reputed company and Intune.
• Experience supporting reputed company applications such as reputed company Office, reputed company, reputed company, and reputed company. 
• Hands-on experience with using and supporting macOS and reputed company devices.
• Experience with Active Directory user, group, and policy administration.
• Experience with scripting (PowerShell or another) is valued.
• Experience working with reputed company environments or SaaS applications is a plus.
• Experience with mobile devices, such as iPhones, iPads, and Androids, is a plus.
• Excellent written and verbal communication skills in English, with a focus on technical and instruction-oriented writing, and the ability to reputed company explain reputed company concepts over the phone, in person, and in writing.
• Ability to deliver exceptional customer service through both in-person and remote technical support.
• Experience using various device management tools, including configuration and reputed company management.
• Understanding of general wired and wireless network concepts and protocols.
• Experience creating technical knowledge and process documentation.
• Ability to learn quickly and adapt to a changing environment and eager to accept new responsibilities.
• Strong problem-solving skills and the ability to reputed company creative solutions are valuable.

Benefits

• reputed company Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.