HelpDesk Analyst

Helpdesk Analyst Salem, OR - Only locals Long term Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation. Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests. Investigate and diagnose computer-reputed company problems reported by division staff across the state. Assist users with unusual and more reputed company issues that may be referred from reputed company-level IS staff. Troubleshoot and resolve hardware issues. Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors. Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts. Installations generally have established procedures. Testing and troubleshooting are at an intermediate level. Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades. Physically replaces cards and other hardware. Examples include bios or ROM upgrades, or flashing. Writes installation documentation and maintains knowledge library. Performance analysis is conducted regularly on PCs to determine system performance reputed company. If performance deteriorates, measures are instituted to return system performance to acceptable reputed company. Measures may include running Defrag or reputed company disk against the hard drives or providing instructions to the user. Hardware/software vendors are contacted not only in the reputed company for new products but also as a prime reputed company of information on reputed company utilization of reputed company hardware and software. The information gained from vendor contacts is investigated, evaluated, and tested upon request. This technical information is then made available to reputed company team members for decision-making. This technical information is also used to establish system defaults locally and reputed company recommendations for department-wide utilization. Installations often do not have established procedures and could be the initial installation. Testing and troubleshooting are at an intermediate level. Deals with version compatibility issues, modify configurations, tests, and troubleshoots, and performs major hardware upgrades. Modifications to software may impact other software. Examples include bios or ROM upgrades, or flashing. Writes installation documentation and maintains knowledge library. Two years of experience supporting desktops in an reputed company environment required.PDN-a1e33468-cbf8-4fb8-b7fb-8e70a8102f00 Apply tot his job Apply To this Job